Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Made it easy and low anxiety
on April 14, 2026
Posted by: Chloeant
from Colorado
It was easy and easy to understand, just a little pricey.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thank you for the high rating and the candid feedback. We know our fees are an investment, so we work hard to ensure the speed and stress saved are worth every cent. We're glad our professional tax preparation could provide the peace of mind you needed this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Titles easy to follow
on April 14, 2026
Posted by: Anonymous
from California
Easy questions to follow. Did not use TT Live Help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Produce
on April 14, 2026
Posted by: xdsftyhdfgh
from VA
Easy peezy. Very easy to navigate. I've been using Turbo Tax for a number of years and it makes my life easy when it comes to taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Reliable and mostly easy to use tax prep service.
on April 14, 2026
Posted by: MGP61
from VA
Our income taxes aren't particularly complicated. We have some interest income from bank savings, and we both retired last year, but we aren't self-employed, don't own any properties other than our primary residence which we've lived in for many years, don't have any uncommon deductions or credits, and no unusual tax situation. Still, it's very convenient to use TurboTax, the cost is reasonable (though it's gone up), and the online interface is easy to use, provides useful prompts, is not slow or glitchy, and has been reliable. Overall, it's a satisfactory way to do taxes. One minor complaint: when returning to TurboTax after logging out, or when navigating out-of-sequence to the different tax prep sections, TurboTax makes you re-do a number of steps that you've already completed. The repetition can be tedious.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo...get some
on April 14, 2026
Posted by: required reading
from NY
i dont think any kind of taxes are fun to file but turbo helps alot....accurate obvious the support is there to make sure you dont miss anything the AI features are good also
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
not that great but good
on April 14, 2026
Posted by: groung
from texas
hard to login buying from outside source.
hand to change computer because could not change operating system to 11 already change to 10 could not go any more. Purchased new laptop. could not recover info.
hand to change computer because could not change operating system to 11 already change to 10 could not go any more. Purchased new laptop. could not recover info.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax gets even worse, more complicated, obtuse
on April 14, 2026
Posted by: SethSal
from Maine
TurboTax is terrible. Big cost increase, and now you can't even have a copy reside on your own computer. Too many questions fail to provide actionable guidance with the question, and also with the help box. Failed to find and insert values from previous years TurboTax return, Unable to conveniently look up 2025 Federal 1040 data to verify or insert into 2025 state tax returns. The entire user interface changes every year even when the tax code changes are insignificant. Last year it erroneously calculated tax due.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
My Review
on April 14, 2026
Posted by: Bob04142026
from IN
It was not clear what went where or why. My state tax due was higher than expected. I could not review the Indiana state forms to investigate, and I spent a great deal of time trying to validate the amount due using other sources. It also would have been helpful if TurboTax had explained how the tax on my SSA was determined as it related to my AGI. It also bugged me to hear that other people were getting their taxes done for free.
Written by a customer while visiting turbotax.intuit.com