Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Not great but gets the job done
on April 13, 2026
Posted by: Hash123
from MA
Navigation is too slow at times, esp when revisiting sections.
Some of the explanations of the numbers can be made more lucid.
Some of the explanations of the numbers can be made more lucid.
This product is still better than Intuit Payroll, which is a total scam.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Tax Filing
on April 13, 2026
Posted by: 4202024
from Florida
Easy to file out, each too file, easy to understand.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
just get the expert
on April 13, 2026
Posted by: shelleh89
from Alabama
Their estimated time to work on the filing is based on a relatively simple tax filer. If you have anything unique - you moved to a different state, worked in multiple states, or get special tax breaks, you will struggle to use this system and it would have been better to hire a tax expert or to use their higher-priced options. They are not good for state returns, whether filing in one state or in many. Just pay for the upgrade or hire an expert.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
2025 Money Back
on April 13, 2026
Posted by: cDw2025
from South Carolina
Easy to maneuver and helpful for income from ale of primary home
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Desktop version is way better
on April 13, 2026
Posted by: Not Happy at tax time
from Louisiana
Desk top version of turbo tax is 1000 times better, this online version was horrible to use, information was hard to find and the workflow was far from smooth, not to mention cost four times as much. I will not use online version again.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Awful experience.
on April 13, 2026
Posted by: Decepcionado
from Texas
After using Turbo Tax desktop for 20 years I was forced to use online because Desktop only works on Windows 11 which I don't have and I am not going to install (due to its privacy intrusiveness). It is awful for Turbo Tax to marry Windows 11. Your online help screens are mediocre. Navigation is awful. I had to use external AI to find help and locate some features. Also, I don't want identity protection packaged together with Audit Protection. Since Desktop is no longer an alternative I may be hiring a CPA next year. Goodbye.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty good
on April 13, 2026
Posted by: CBRDG
from Ca
Works pretty good but some things aren't explained. Entering investments is hard to do
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disgusting pricing
on April 13, 2026
Posted by: A bit angry taxee
from Ca
Way more expensive than intended, paid over 200$ for something that was labeled as free.
Written by a customer while visiting turbotax.intuit.com