Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,316 Reviews)
Rating breakdown 49,316 reviews
5 Stars
36,046
4 Stars
5,980
3 Stars
2,770
2 Stars
1,755
1 Star
2,765
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Taxes still take a long time
on April 13, 2026
Posted by: PattyCake1029
from Louisiana
TT estimated it would take me 1 1/2 hours to complete my taxes. Over 4 hours later...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on April 13, 2026
Posted by: Spirk
from New Jersey
Very good, This service is easy to use. Thank you for making this easy and understandable
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
What changed?? This version was terrible.
on April 13, 2026
Posted by: Bob 3248
from Texas
This was the worst experience with Turbo Tax I've ever had. It was NOT easy to use like in past years. Terrible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TURBO TAX IS SUPPER EXPENSIVE
on April 13, 2026
Posted by: OLGAPER
from FL
SO EXPENSIVE MY LORD 130 FOR A TAX FILE IS CRAZY FEATURES ARE NOT GOOD NO LOWER PRICE
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I am happy with Turbo Tax
on April 13, 2026
Posted by: Go26Larsen
from California
It is convenient but sometimes it is hard to understand some of the uncommon situations but I figured it out.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It was a great experience using Turbo Tax
on April 13, 2026
Posted by: Wyllie123
from New Jersey
The experience was great. The only drawback is the price for the additional state was too high.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Don't get PINned!
on April 13, 2026
Posted by: cSquaredB
from Buffalo, NY
I purchased the desktop version. I was offered the online version "for free" but initially could not access the website using Safari with my Norton internet protection software. The interface was familiar, and I completed the returns and attempted to e-file, but that attempt failed because my Identity Protection PIN wasn't entered (I don't think I was prompted to do so). When I attempted to fix this, I ended up trying to insert the 6 digits into a DIFFERENT ('self-chosen') PIN. After abandoning this, I went to the online version using a different browser and was successful (at least so far). The interface was new to me, but "cute" and user-friendly. I was presented with additional opportunities to enhance the income of Intuit along the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another Year Done
on April 13, 2026
Posted by: Linderluna
from WA
There were some confusing parts but other parts gave good explanations to help get through. This was the first time doing it online and, after a few questions, it went very smoothly. I'm always nervous that I didn't understand something or answered a question wrong, but TurboTax helps me feel more confident.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com