Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great job
on April 13, 2026
Posted by: areboja
from Oregon
Great job and very intuitive. Would definitely use it again.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is the best
on April 13, 2026
Posted by: timo18
from Arizona
Turbo tax is helpful and easy to follow instructions.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax sucks on Windows 11
on April 13, 2026
Posted by: Mongo K
from California
Last year was wonderful on Windows 10. The requirement to use Windows 11 has mase a completely different (and not in a good way) experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Much Better than expected
on April 13, 2026
Posted by: CDWhy
from Texas
I would give it 5 stars but I don't know where to get a copy of my tax returns for my records. Better than expected. Normally, I use the desktop version but TT no longer supports Windows 10 :(,
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on April 13, 2026
Posted by: Michael QSZ
from CA
Turbo Tax is great for accuracy; it helps me a lot to save a lot of efforts
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on April 13, 2026
Posted by: Corey2025
from Texas
Turbo tax was helpful in identifying tax breaks. The system was able to process docs through my phone making it very easy.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
STOP WITH THE CONSTANT UPSELLS YOU CORPORATE HACKS
on April 13, 2026
Posted by: Jonny29
from New York
The constant upsells and add-ons you are shoving down our throats is absurd. The default tax filing option includes sham services like having a "paid expert" review my taxes. You have to find the tiny little button to select another option that's cheaper and allows you to file yourself. Just gross exploitation of user interface tricks to get people to pay Intuit more for stuff they don't need. Shameful! Also, I navigated away from the checklist one time to try and find my old state tax return so I could input a number from a previous return, just to navigate back to the checklist and have to go through ALL of the state portion yet again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Wanna upgrade? Are you sure? ARE YOU SURE??
on April 13, 2026
Posted by: DesCoop
from Colorado
The process was so smooth and it was easy to find answers if I was confused. The ads to upgrade to the Max plans and all the add-on plans was annoying because I had to answer the same upgrade questions numerous times. Once at the end and once at the beginning wouldn't be so bad but in the middle too? It was a bit much
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com