Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
TurboTax can be improved
on April 13, 2026
Posted by: KM3333
from North Carolina
Not sure I liked the online version very much. I had to work way too hard to find where to put in the estimated taxes I had already paid as it didn't guide me there automatically.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
turbo tax
on April 13, 2026
Posted by: sap76
from tennessee
my dividend files were duplicated and it took me hours to get fixed , also i did online this year and i was not able to review forms, did not like that
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on April 13, 2026
Posted by: Jmatt151
from Connecticut
Very smooth. I was certain I was getting all the tax breaks possible to maximize my tax return
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TAX Review
on April 13, 2026
Posted by: TAW89
from CA
It was straight forward. The only problem was transferring some statements from financial institutions
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
DIFFICULT TO NAVIGATE
on April 13, 2026
Posted by: Debbie063053
from Pennsylvania
IT WAS A LITTLE DIFFICULT TO NAVIGATE BUT GOT USED TO IT
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Been a user for over twenty years
on April 13, 2026
Posted by: RayBut
from Florida
Unavailability of IRA Finance institutions for import
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Review
on April 13, 2026
Posted by: MilesL
from California
So quick and efficient! I would highly recommend this service to anyone.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Does the job but is still a bit confusing
on April 13, 2026
Posted by: clairech
from GA
pretty simple, but it's still confusing often on what I qualify for and what I don't. Definitely weird that it didn't ask me about all my income before moving on to expenses and deduction. I found it quite odd I had to go back and forth so much.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com