Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,247 Reviews)
Rating breakdown 49,247 reviews
5 Stars
36,005
4 Stars
5,972
3 Stars
2,766
2 Stars
1,749
1 Star
2,755
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbo Tax was frustrating this year after 35 years
on April 13, 2026
Posted by: ashburg
from Texas
It took me 4 hours to get a stupid box unchecked, which should not have been checked anyway. It was form 2210. I had to hunt down where you put in your paid estimated taxes. I feel this should come up . Maybe I a wrong. I have used TT for 35 years and this was frustrating for the first time. I should have been finished hours ago.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Sooo much work this year
on April 13, 2026
Posted by: Amita5889
from TX
I have used Turbo Tax for many years but this is BY FAR the most trouble I have had using it. I don't know if it's different because I had to log in to a website instead of using a disk, but I didn't like it. For one thing, I didn't know the IRS was charging me $75 for non-payment of taxes during the year; I only found this out from Turbo Tax but repeatedly looking through the information I entered and happening upon it. It was a difficult process to delete this, too. I also don't think Turbo Tax handled self-employment health insurance deductions correctly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Caution: Sometimes Errors Magically Appear
on April 13, 2026
Posted by: Rico_Boo
from New York
When I paused and returned to complete, errors were found which weren't originally identified. A bit concerning.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax can be improved
on April 13, 2026
Posted by: KM3333
from North Carolina
Not sure I liked the online version very much. I had to work way too hard to find where to put in the estimated taxes I had already paid as it didn't guide me there automatically.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
turbo tax
on April 13, 2026
Posted by: sap76
from tennessee
my dividend files were duplicated and it took me hours to get fixed , also i did online this year and i was not able to review forms, did not like that
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on April 13, 2026
Posted by: Jmatt151
from Connecticut
Very smooth. I was certain I was getting all the tax breaks possible to maximize my tax return
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TAX Review
on April 13, 2026
Posted by: TAW89
from CA
It was straight forward. The only problem was transferring some statements from financial institutions
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
DIFFICULT TO NAVIGATE
on April 13, 2026
Posted by: Debbie063053
from Pennsylvania
IT WAS A LITTLE DIFFICULT TO NAVIGATE BUT GOT USED TO IT
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com