Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
good product
on April 13, 2026
Posted by: dgeddiezzz
from Alabama
The online version is much better than the desktop version.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
is awesome
on April 13, 2026
Posted by: Mel Luan
from California
it's easy and fast to file tax, just follow the instructions,
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is amazing!
on April 13, 2026
Posted by: Stormy0707
from NC
Super simple, easy to navigate, help section is great!
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Harder than last year
on April 13, 2026
Posted by: 032550102746
from WA
Harder to use than last year. Harder to use than last year.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very Good Product
on April 13, 2026
Posted by: XFedCop
from Florida
Very good product. A little confusing on some sections
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax was frustrating this year after 35 years
on April 13, 2026
Posted by: ashburg
from Texas
It took me 4 hours to get a stupid box unchecked, which should not have been checked anyway. It was form 2210. I had to hunt down where you put in your paid estimated taxes. I feel this should come up . Maybe I a wrong. I have used TT for 35 years and this was frustrating for the first time. I should have been finished hours ago.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Sooo much work this year
on April 13, 2026
Posted by: Amita5889
from TX
I have used Turbo Tax for many years but this is BY FAR the most trouble I have had using it. I don't know if it's different because I had to log in to a website instead of using a disk, but I didn't like it. For one thing, I didn't know the IRS was charging me $75 for non-payment of taxes during the year; I only found this out from Turbo Tax but repeatedly looking through the information I entered and happening upon it. It was a difficult process to delete this, too. I also don't think Turbo Tax handled self-employment health insurance deductions correctly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Caution: Sometimes Errors Magically Appear
on April 13, 2026
Posted by: Rico_Boo
from New York
When I paused and returned to complete, errors were found which weren't originally identified. A bit concerning.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com