Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
This year's turbo tax is no longer user-friendly
on April 13, 2026
Posted by: Call Me Disappointed
from VA
This year's product is NOT user friendly. It's a major shift from past TurboTax desktop products. Past products were easier to use and more user friendly. You could view your tax forms as you completed each section and switch back and forth. You can't review your return until the end when you confirm you have paid. When I bought the product, it was stated when was included (free federal and state e file). The change made it feel like you were trying to nickel and dime me during it use. I'm not satisfied with this change and it's not user friendly like the product was in the past.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Quality is declining
on April 13, 2026
Posted by: Anonymous
from Texas
Initial survey questions should do a better job of identiying pertinent taxable events to develop process-tree questions related to those topics (2025 purchase of depreciable assets subject to bonus depreciation).
The question are inconsistently unclear, ambigous and lack context. Terminology is also inconsistent between the questions and the pop up windows which attempt to provide context but fail to.
The question are inconsistently unclear, ambigous and lack context. Terminology is also inconsistent between the questions and the pop up windows which attempt to provide context but fail to.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax for the win
on April 13, 2026
Posted by: Jsmoothe
from Virginia
Turbotax has been a pleasure to work with for all these years. It makes the process of doing my taxes easy and efficient. The software gives me confidence knowing that my taxes are done right and it even offers the support when needed.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Thank you Turbo Tax
on April 13, 2026
Posted by: McLendon 2025 Tax
from Chesapeake, Virginia
Easy to use software. I do not support my tax money being sent outside of the United States.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX AWSOME
on April 13, 2026
Posted by: LOLO06
from KANSAS, KS
EXCELLENT, THANKS FOR THE GRATE SERVICE. WE HOPE YOUY CONTINUE GIVING A GREAT SERVICE
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I use Turbo Tax for years
on April 13, 2026
Posted by: Howiiieee
from California
Fast and easy with step by step guidance. I used Turbo Tax every year since 2012.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME
on April 13, 2026
Posted by: WOGSBM
from SC
VERY EASY TO USE. USED H&R BLOCK FOR YEARS. THIS WAS USER FRIENDLY
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We appreciate you choosing TurboTax over other options. Your confidence in our platform means a lot, and we’re here to deliver the experience you expect.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use.
on April 13, 2026
Posted by: GratefulJaiM
from FL
It was easy to use and made the process of filing my taxes quick.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com