Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,137 Reviews)
Rating breakdown 49,137 reviews
5 Stars
35,943
4 Stars
5,952
3 Stars
2,754
2 Stars
1,744
1 Star
2,744
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbotax online worked great.
on April 12, 2026
Posted by: DuckRussell
from Louisiana
I paid for and downloaded the desktop version. When I tried to install it I got an error message saying that I needed Windows 11 (I have Windows 10). I tried to install Windows 11 but my computer was too old. So I used the online (free) version of Turbotax which worked great. But I didn't get to use the version I paid for.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome!
on April 12, 2026
Posted by: Pamella1025
from Maryland
The step by step process for preparing my taxes was meticulous but easy to follow. Also, help was readily available by phone within less than 5 minutes, with a real person! I will use TurboTax again, definitely!
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TubroTax makes tax filing painless
on April 12, 2026
Posted by: E215
from TX
Intuitive and painless filing using TurboTax, user friendly interface
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Trying online instead of desktop...
on April 12, 2026
Posted by: Sam800795
from 1251 Riddlewood Rd
This took a bit longer than expected. Overall I was satisfied, but I did have some issues importing data, which was not the case in years past on the desktop version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Confuse
on April 12, 2026
Posted by: NP1213
from Virginia
For casual investors, the app experience is very confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is loaded the traps and money-grabs.
on April 12, 2026
Posted by: IrritatedTexan_2025
from Texas
TurboTax is loaded the traps, pointless upsells and money-grabs. The screens and information is actively misleading. It's almost impossible to find the free version mandated by federal law and the prices are not clear - each question you answer may or may not trigger an upsell to a more expensive version of the software.
I support legislation to abolish commercial tax filing software and you provide countless examples of why it holdbe dopnme . Even this stupid form is intrfering witmy typing and flashing pointless 'review topics' soft pushs.
I support legislation to abolish commercial tax filing software and you provide countless examples of why it holdbe dopnme . Even this stupid form is intrfering witmy typing and flashing pointless 'review topics' soft pushs.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Solid product
on April 12, 2026
Posted by: Evan115
from MT
I work in tax administration but needed to use software for the first time in several years due to my wife inheriting investments. I trust that the program carried the amounts to the correct schedules, forms and lines.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Rental double entry
on April 12, 2026
Posted by: Bounty74
from CA
There was confusion when I saw double entry of my 2 rental units resulting 5 rental showing up. I have never seen this before using Turbo Tax and it caused much anxiety and worry that my filing was a mess so went back to triple everything.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com