Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Trying online instead of desktop...
on April 12, 2026
Posted by: Sam800795
from 1251 Riddlewood Rd
This took a bit longer than expected. Overall I was satisfied, but I did have some issues importing data, which was not the case in years past on the desktop version.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Confuse
on April 12, 2026
Posted by: NP1213
from Virginia
For casual investors, the app experience is very confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is loaded the traps and money-grabs.
on April 12, 2026
Posted by: IrritatedTexan_2025
from Texas
TurboTax is loaded the traps, pointless upsells and money-grabs. The screens and information is actively misleading. It's almost impossible to find the free version mandated by federal law and the prices are not clear - each question you answer may or may not trigger an upsell to a more expensive version of the software.
I support legislation to abolish commercial tax filing software and you provide countless examples of why it holdbe dopnme . Even this stupid form is intrfering witmy typing and flashing pointless 'review topics' soft pushs.
I support legislation to abolish commercial tax filing software and you provide countless examples of why it holdbe dopnme . Even this stupid form is intrfering witmy typing and flashing pointless 'review topics' soft pushs.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Solid product
on April 12, 2026
Posted by: Evan115
from MT
I work in tax administration but needed to use software for the first time in several years due to my wife inheriting investments. I trust that the program carried the amounts to the correct schedules, forms and lines.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Rental double entry
on April 12, 2026
Posted by: Bounty74
from CA
There was confusion when I saw double entry of my 2 rental units resulting 5 rental showing up. I have never seen this before using Turbo Tax and it caused much anxiety and worry that my filing was a mess so went back to triple everything.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
I'd rather the download
on April 12, 2026
Posted by: Dr Jerrright I
from IDAHO
Turbo Tax support by phone was totally a waste of time
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
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on April 12, 2026
Posted by: adadaadadlajlkjlhlj
from texas
Too expensive, and the AI tools are clunky and don't work well.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use Application
on April 12, 2026
Posted by: Wolex2025
from Maryland
Great application, easy to use and self explanatory
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com