Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,137 Reviews)
Rating breakdown 49,137 reviews
5 Stars
35,943
4 Stars
5,952
3 Stars
2,754
2 Stars
1,744
1 Star
2,744
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
TurboTax is manipulative
on April 12, 2026
Posted by: PFC1
from Minnesota
I was tricked into giving away information to TurboTax. Shame on you. It will definitely make me switch providers next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy.
on April 12, 2026
Posted by: 2CWH
from Georgia GA
The process was thorough and professional as well as easy to understand and follow.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best way to do taxes - federal & state !!!
on April 12, 2026
Posted by: Ken M 2
from Colorado
Easy, efficient, quick, and simple !!!
Worth the cost = a truly good value.
Worth the cost = a truly good value.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
im happy i used turbo tax
on April 12, 2026
Posted by: momo0901
from MN
I loved using t because it was easy. I will use this service every year. Please help me complete my 2024 taxes and redo my 2020 , 2021, 2022 taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
ttt
on April 12, 2026
Posted by: tttgikuhpiuyh
from California
I felt tricked sharing my information and could not figure out how not to share, not so happy about that.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax is mediocre
on April 12, 2026
Posted by: Paul1573861
from Massachusetts
TurboTax gets more painful to use each year, in terms of its internal features. There are many prompts and nag screens that try to upsell you and cross sell additional Intuit services. These add a little time and a lot of irritation for negative benefit. The state return for Massachusetts is poorly supported with minimal explanation of differences between MA and Federal tax rules. The TurboTax help and support system is quite poor and limited mainly to explaining the weird menu structure that makes it hard to navigate around the return when it is being prepared. However, I found that I could very easily get much more useful help by having a Gemini chatbot window open on my secondary screen. This provided answers to many questions where Turbotax sends you to review superficial help screens and then to a bulletin board community answers page. Unfortunately the switching cost to move away from Turbotax is high, so I will continue to use the product but I'd advise people with reasonably complicated tax circumstances to consider other products carefully before committing to Turbotax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Really frustrating trying to get past final check
on April 12, 2026
Posted by: MJKLOPQRS
from Iowa
Your error messages are opaque and I had to go dig for places to put information that you never asked me for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy-peasy
on April 12, 2026
Posted by: Piggy26
from California
I interacted with a product expert who was very helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
It’s rewarding to hear that our experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com