Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,108 Reviews)
Rating breakdown 49,108 reviews
5 Stars
35,923
4 Stars
5,946
3 Stars
2,753
2 Stars
1,744
1 Star
2,742
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax is good but it's becoming expensive
on April 12, 2026
Posted by: Shiva0815
from VA
One issue I noticed for 1099-INT form. if the withheld amount is $0.00, it's asking to enter the Federal ID which doesn't make sense as it's just $0. I had to make it to blank to continue filing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Its not helping me understand my taxes
on April 12, 2026
Posted by: Rob21dog
from south carolina
i had hard time trying to find ways to save money. the software only recomended one solution and was not able to help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Loved it
on April 12, 2026
Posted by: Fent3
from California
Swift process and affordable. Didn't thick I could do it this easily.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is worth the money
on April 12, 2026
Posted by: Buzz Junior
from North Carolna
Quick and easy, took about 2 hours. I had one technical giitch but it was my own fault.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Simple and Easy
on April 12, 2026
Posted by: GKaye714
from MS
The updates to the software in the last couple years made filing with TT even easier. There was one page concerning the HSA that was confusing and there were no help topics available. That does need attention. It was a required page but I didn't know what it was or why I had to complete it. There was also one item that uploaded/transferred inaccurately and I had to correct it - the Control Number. Other than that, everything went smoothly. It would be nice if deductions were explained more. For instance, I entered in the amount I gave in donations but I didn't receive any information about what each selection meant.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great
on April 12, 2026
Posted by: Turbo by tom
from california
Easy to follow and use
will recommend to others to try
will recommend to others to try
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax
on April 12, 2026
Posted by: Alex 1961
from California
Online filing faster than downloading program and no annoying updates.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Adequate.
on April 12, 2026
Posted by: LamTat
from NV.
No forms tab.
Long delay for chat.
Pricing is unclear at time of purchase.
Long delay for chat.
Pricing is unclear at time of purchase.
Written by a customer while visiting turbotax.intuit.com