Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,662 Reviews)
Rating breakdown 49,662 reviews
5 Stars
36,183
4 Stars
6,033
3 Stars
2,815
2 Stars
1,796
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Mike's Comments
on April 14, 2026
Posted by: MSQ52
from New Jersey
It was easy to use. I would like the feature that allows you to look at the forms. Makes it easy when correcting errors.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easier Than 2024
on April 14, 2026
Posted by: Kimrocks
from Maryland
I usually use the per item for donations of clothing, furniture, etc. and I did not see that option with the online version that I used for 2025 taxes. I guess it is OK to not go item by item, but I wonder why it is less granular in 2025 than 2024. Otherwise it seemed to work well. Usually I have more errors too (in review), this time much less errors that needed to be fixed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
last time using turbo tax.
on April 14, 2026
Posted by: ihatedthis
from Missouri
way to long. way to complicated. way to expensive.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax generally good
on April 14, 2026
Posted by: Russ497
from WA
Took long time to finish. First submission reject because of error in recording data.
Pros: I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Walked me through every step of the way!
on April 14, 2026
Posted by: JenniLynn25
from Indiana
The whole process was surprisingly easy! I will definitely use TurboTax Online again next year!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
will use again next year
on April 14, 2026
Posted by: rlhall62808
from Florida
easy to navigate and quick to file. support was very helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Forced to overpay by 2500
on April 14, 2026
Posted by: jpd4
from New York
I moved from VA to NYC in 2025 and no matter how I allocated my income or number of days, the New York State Income Factor would not change from near 100% down to the accurate percentage around 50%. I therefore was forced to pay $2,535 in state taxes that I did not owe in order to file my return on time. I tried everything to allocate correctly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax Premier
on April 14, 2026
Posted by: S_M_
from Oregon
Last level of details not available on breakdown summaries
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com