Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,137 Reviews)
Rating breakdown 49,137 reviews
5 Stars
35,943
4 Stars
5,952
3 Stars
2,754
2 Stars
1,744
1 Star
2,744
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy tro use
on April 12, 2026
Posted by: dvsvs
from WA
Easy to get imports from banks and previous yesr's infi.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TT forever
on April 12, 2026
Posted by: Locutis
from Virginia VA
hHave used TT for years app; have utmost confidence . You are very thorough>
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on April 12, 2026
Posted by: jm89luis
from TX
I like that the product walks you through many of the deductions and credits you might otherwise miss.
Pros: I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
1098-T
on April 12, 2026
Posted by: 7Jackstraw
from North Carolina
Good product. The 1098-T section could use some rewording for clarity. It was confusing and caused additional research by me. I spoke to a representative and she was helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax nothing to worry about
on April 12, 2026
Posted by: LCY2025
from Arizona
Easy to navigate. I love how it guides me with AI assist.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Helped
on April 12, 2026
Posted by: Grammys8
from VA
The process was relatively easy. All numbers were accurate to the best of my knowledge. I did not have any technical problems with the program. I had a problem with taxes being paid to the wrong state but TurboTax was able to figure it out. Overall a positive experience.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
It Should be Free
on April 12, 2026
Posted by: ItShouldBeFreeMFs
from texas
It should have been free. Paying for tax service should be free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Vague answers to questions
on April 12, 2026
Posted by: UnrealKate88824
from Austin, TX
While overall it works pretty well, I think the answers to questions when I have them are pretty vague and you a constantly being asked to upgrade to get better answers. With the state of Ai today, TT should be able to do a better job of answering questions.
Written by a customer while visiting turbotax.intuit.com