Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
1098-T
on April 12, 2026
Posted by: 7Jackstraw
from North Carolina
Good product. The 1098-T section could use some rewording for clarity. It was confusing and caused additional research by me. I spoke to a representative and she was helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 15, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax nothing to worry about
on April 12, 2026
Posted by: LCY2025
from Arizona
Easy to navigate. I love how it guides me with AI assist.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Helped
on April 12, 2026
Posted by: Grammys8
from VA
The process was relatively easy. All numbers were accurate to the best of my knowledge. I did not have any technical problems with the program. I had a problem with taxes being paid to the wrong state but TurboTax was able to figure it out. Overall a positive experience.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
It Should be Free
on April 12, 2026
Posted by: ItShouldBeFreeMFs
from texas
It should have been free. Paying for tax service should be free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Vague answers to questions
on April 12, 2026
Posted by: UnrealKate88824
from Austin, TX
While overall it works pretty well, I think the answers to questions when I have them are pretty vague and you a constantly being asked to upgrade to get better answers. With the state of Ai today, TT should be able to do a better job of answering questions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love them
on April 12, 2026
Posted by: hcastig
from DE
This makes filing taxes a breeze. It allows me to look and see what could possibly make more money that I was not aware of. I have used Turbo tax for many years at least 20 and will continue to do so.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
eh
on April 12, 2026
Posted by: kknn
from nc
expensive and when I hit back, it went to an earlier section an i had to find the current one in the menu. Not everything has an icon to explain what it wanted
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
it was ok
on April 12, 2026
Posted by: Bigdeb007
from tx
did not allow me to enter my 20% referral code so that is disappointing
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com