Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,171 Reviews)
Rating breakdown 49,171 reviews
5 Stars
35,963
4 Stars
5,958
3 Stars
2,758
2 Stars
1,747
1 Star
2,745
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
too expensive
on April 12, 2026
Posted by: samuka1
from tn
So expensive for a service barely easier than filing on my own.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Online version too confusing
on April 12, 2026
Posted by: katfire
from va
We decided to use the online version after buying the desktop version. The experience was nothing short of confusion. You can't easily find the IRS form that has been filled in. It's difficult to navigate because you have to start from the 1st page of each subject if you're looking back in confusion, or for accuracy. The tax due/owed on the online version didn't keep updating. At one point you guys said we'd get back WAY much. When we finally found the IRS 1040, it showed around less - which was more than we expected, but at least we now saw some dividends that hadn't been accounted for when not looking at the 1040.
I hope you guys keep the desktop version.
I kept having to "buy" for $0 to be able to save my return. I still haven't figured out how to save a secondary .tax file on my computer
I hope you guys keep the desktop version.
I kept having to "buy" for $0 to be able to save my return. I still haven't figured out how to save a secondary .tax file on my computer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good but disappointing.
on April 12, 2026
Posted by: CO69
from CA
I don't know why it wouldn't capture last year's tax reporting info. Also, I wish i could later go directly to finish and file without going through everything again.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I have used TT before but this time was very easy.
on April 12, 2026
Posted by: Moezz
from New Hampshire NH
I did it myself and surprised
as to how simple the experience was.
as to how simple the experience was.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
scam
on April 12, 2026
Posted by: taxesareascam100
from washington
Forced to pay. Then forced to pay more because it was taken out of my return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First Time User of Turbo Tax
on April 12, 2026
Posted by: LEW06
from Texas
Everything was easy to use and will be using it next year for sure!
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Product for your money.
on April 12, 2026
Posted by: Walter1962
from Alabama
I like being able to navigate to the forms in previous years. Didn't see that in the 2025 version. Overall better product than last year.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use
on April 12, 2026
Posted by: Randy B 12
from Pa
Ive used Turbo Tax for several years. So easy to fill in the blanks year after year
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com