Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo tax Premium
on April 12, 2026
Posted by: Stan P is the best
from Florida
The TT Premium interface was excellent. I highly recommend!
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax is now too expensive and upcharges
on April 12, 2026
Posted by: Ugh77
from michigan
I was unhappy with the cost of the online product. Also, the SW no longer allows you to easily get to the forms that are behind the interface. It forced me into an upgrade from the Deluxe to the premium due to a mistake that could not be corrected without clearing all my data. This may be the last year I use turbo tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Tricky Consent to Transmit data to 3rd Parties
on April 12, 2026
Posted by: gummi54
from CA
Overall fine like always, but what really got me frustrated was how it somewhat 'defaults' you to get the 5 day filing faster but also needs you to consent to sharing info to 3rd parti. that was super tricky until reviewing the fine print. Not Cool Inuit!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
It is good but not very helpful
on April 12, 2026
Posted by: rpmehta
from CA
Takes too much time to complete. The support chat is not that good.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A good experience
on April 12, 2026
Posted by: RhondaDF
from Illinois
Very convenient and quick to have last year's information available. It was reasonably fast this year overall. I did get a little annoyed that the medical expenses deduction would not go away until I filled all the boxes with zeros. Also, it would have been useful to be asked about all the uncommon situations. I paid estimated taxes but was not asked about it. So the refund was "tax due" until I found the estimated payments at the end of a long list. Overall, a good experience.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
too expensive
on April 12, 2026
Posted by: samuka1
from tn
So expensive for a service barely easier than filing on my own.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Online version too confusing
on April 12, 2026
Posted by: katfire
from va
We decided to use the online version after buying the desktop version. The experience was nothing short of confusion. You can't easily find the IRS form that has been filled in. It's difficult to navigate because you have to start from the 1st page of each subject if you're looking back in confusion, or for accuracy. The tax due/owed on the online version didn't keep updating. At one point you guys said we'd get back WAY much. When we finally found the IRS 1040, it showed around less - which was more than we expected, but at least we now saw some dividends that hadn't been accounted for when not looking at the 1040.
I hope you guys keep the desktop version.
I kept having to "buy" for $0 to be able to save my return. I still haven't figured out how to save a secondary .tax file on my computer
I hope you guys keep the desktop version.
I kept having to "buy" for $0 to be able to save my return. I still haven't figured out how to save a secondary .tax file on my computer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good but disappointing.
on April 12, 2026
Posted by: CO69
from CA
I don't know why it wouldn't capture last year's tax reporting info. Also, I wish i could later go directly to finish and file without going through everything again.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com