Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
This software is a must for doing your taxes!
on April 12, 2026
Posted by: Bea C
from VA
Very easy to use, with a lot of good articles to answer questions.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Pretty good
on April 12, 2026
Posted by: Pretty good 24
from MI
Easy to use. As accurate as the preparer is. I wish topics that don't apply, such as credits that aren't available due to income level would be auto-skipped.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
1st timer
on April 12, 2026
Posted by: Grampastu
from Wisconsin
It was my 1st time using Turbo Tax. It was very easy and helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for choosing TurboTax this year—we’re committed to making sure you feel confident in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another successful year filing with Turbo Tax!
on April 12, 2026
Posted by: bvglastct
from CT
I find TurboTax to be very user-friendly. It provides step-by-step instructions. The help feature answers my questions very succinctly
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax was good
on April 12, 2026
Posted by: Mica10
from IL
I still prefer to have a hard copy to be downloaded to my computer instead of just online because its harder to access, when I need to go back and look something up from previous years or just to have. Love using turbo tax otherwise but this years was a little harder to navigate without someone helping me
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome!!!
on April 12, 2026
Posted by: ETHANCC
from TN
Simple and quickly 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbotax needs to stop consently trying to up sell
on April 12, 2026
Posted by: Laqtas
from ca
Need to stop the up selling. Stop asking me over and over again if I want to upgrade. Otherwise, been using Turbotax forever and works well.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Not bad
on April 12, 2026
Posted by: FBCE680
from Texas
Photo upload feature worked great. Ability to upload last year's return was helpful but it took some effort to search for the tool to do this
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com