Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,208 Reviews)
Rating breakdown 49,208 reviews
5 Stars
35,981
4 Stars
5,966
3 Stars
2,762
2 Stars
1,749
1 Star
2,750
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Expensive
on April 12, 2026
Posted by: rdadada2
from NJ
Aweful. I was charged $200 for filing taxes. I should have used a different provider. They charged me $64 for my state return of only $32
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome!!!!
on April 12, 2026
Posted by: DrBreezy
from Fl
Everything was extremely helpful and supportive a I went through the process.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Senior Tax Deduction is Confusing
on April 12, 2026
Posted by: kdmac11
from Nebraska
It was very confusing that the $6000 senior tax credit was not shown until the very end; it needs to be clearly shown in addition to the standard deductions,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax premier 2025
on April 12, 2026
Posted by: khsh51
from GA
The interface was easy enough. The only thinkg I ddin't see on the online version was a button to for live help.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy way to file return
on April 12, 2026
Posted by: JTRoh
from MD
It's quite easy to enter most information by directly connecting financial institutions although some of them are no available. Hopefully most (including small local federal credit union banks) will be added next year. One small thing needs to be fixed. For 1099-INT, it keeps asking CUSIP No although the document shows NONE for e-filing. I found after Googling that it needs to be left blank to solve the problem instead of enter "NONE". It should guide to solve this kind of problem directly.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great product, but error checking was problematic
on April 12, 2026
Posted by: BryanLew
from Virginia
Generally good, but had a very frustrating "review" error that was very difficult to resolve. On the Federal Review I had an error: Person on the return worksheet (my child's name): Enrollmentstatus must be entered.
I had not claimed any education credits since I didn't qualify. I eventually found (via google, not within TurboTax despite some effort) this solution: https://ttlc.intuit.com/community/taxes/discussion/person-on-the-return-worksheet-my-child-s-name-enrollmentstatus-must-be-entered/00/3824476#:~:text=Level%201-,Person%20on%20the%20return%20worksheet%20(my%20child's%20name):%20Enrollmentstatus,New%20Memberi
Which is ludicrous that basically I had to make a false entry and then erase it to clear this error. When the review flags and error but doesn't link to where in process it was generated it leaves the user in a very difficult position. This error would not point back nor mention which form may have triggered the error nor take one to the "form" it would populate with the information.
I had not claimed any education credits since I didn't qualify. I eventually found (via google, not within TurboTax despite some effort) this solution: https://ttlc.intuit.com/community/taxes/discussion/person-on-the-return-worksheet-my-child-s-name-enrollmentstatus-must-be-entered/00/3824476#:~:text=Level%201-,Person%20on%20the%20return%20worksheet%20(my%20child's%20name):%20Enrollmentstatus,New%20Memberi
Which is ludicrous that basically I had to make a false entry and then erase it to clear this error. When the review flags and error but doesn't link to where in process it was generated it leaves the user in a very difficult position. This error would not point back nor mention which form may have triggered the error nor take one to the "form" it would populate with the information.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Frustrating Issues
on April 12, 2026
Posted by: 3rdcoast
from Indiana
Tax returns rejected due to HSA issue where apparently I did not check box to certify that I did not have marketplace insurance. It seems that TurboTax should have flagged this on review.
Handling of OID Box 10 – Bond Premium is not clear in Turbotax. No good instructions on how to handle if there is a box 10 value. If I enter a box 10 value I get an error that indicates that the bond premium adjustment reported on this Form 1099-OID is greater than the interest income reported in Box 2. But there is no box 2 value. I had to delete the box 10 value and enter it as an adjustment. Info on how to do this came from online forum. There should be help in Turbotax for this.
You can't see or modify Schedule A, Schedule B, etc with the online version. Makes it difficult to verify how issue above is handled.
Cost increase for the Online version from what it initially looked like.
Overall very frustrating. Next year I will likely have a Tax professional do my taxes and not use Turbotax.
Handling of OID Box 10 – Bond Premium is not clear in Turbotax. No good instructions on how to handle if there is a box 10 value. If I enter a box 10 value I get an error that indicates that the bond premium adjustment reported on this Form 1099-OID is greater than the interest income reported in Box 2. But there is no box 2 value. I had to delete the box 10 value and enter it as an adjustment. Info on how to do this came from online forum. There should be help in Turbotax for this.
You can't see or modify Schedule A, Schedule B, etc with the online version. Makes it difficult to verify how issue above is handled.
Cost increase for the Online version from what it initially looked like.
Overall very frustrating. Next year I will likely have a Tax professional do my taxes and not use Turbotax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
The drip-drip nickel-and-diming is short term gain
on April 12, 2026
Posted by: jsdfls
from AK
I've used TurboTax for about a decade, and previously would rank it 5/5. It's a 1/5 this year and next year I'll be looking for another tax service.
I'm no longer interested in TurboTax because of the new "drip-drip" nickel-and-dime model your software has taken. Three times I was mid-way through doing my taxes here, and had to "pay more" to unlock some feature needed for a particular deduction/exemption. I'm fine paying for this service, I don't need it to be free. But I want the "self-service, no tax assistant" price upfront. It's a winning strategy (for you) to have myself invest my time into your product, and then say you'll "turn the power on" if I fork over more money. But it's turned me off of your product for the future.
Written by a customer while visiting turbotax.intuit.com