Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Got'R done. thank you
on April 11, 2026
Posted by: brian7rh
from Missouri
Couldn't have done it without AI assistant. However, some words in instructions did not match words in the TurboTax interface. Took me too long to figure out capital gains without a 1099-B because of this.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is a great tool for doing tax paperwork.
on April 11, 2026
Posted by: Toni Tiger
from Texas
User interface very easy to use and understand. I could move back to review previous data. It has great support features with buttons to show frequently asked questions. I feel my return was accurate. Guidance through topics was helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy and efficient
on April 11, 2026
Posted by: Anonymous
from new mexico
During filing I needed support and I called the tax expert line and was able to get answers to my questions. It was easy, efficient and very not scary.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
miserable experience trying to download TurboTax
on April 11, 2026
Posted by: nickname9876754321
from GA
I wanted to download the software to my laptop, but after an hour of being asked for information that was not accessible, I finally gave up and used the online version. I hope the download process is improved for next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Will take at least 50-100% more time than estimate
on April 11, 2026
Posted by: John0195
from Virginia
there were too many reviews and re-reviews and re-re-reviews and upselling during each review
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax is great
on April 11, 2026
Posted by: ms rg
from texas
great experience for me. Definity doing itvnext year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is helpful
on April 12, 2026
Posted by: Cox 24
from New Jersey
I engaged with a product specialist to import my 2024 tax because I used Turbo Tax Advantage Desktop and now used online for 2025 because it was recommended after I downloaded and installed it. It was not straightforward and prior year out to be imported automatically
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not Loving Turbo Tax...Again
on April 12, 2026
Posted by: CRay Ohio Filer
from Ohio
Turbo Tax 2024 did not save my *.2024Tax data so I was unable to import into my 2025 return. I was unable to save that data format when I went into the 2024 desktop app version without starting a new return. In previous versions, it automatically saved. This forces users to use the more expensive online version in order to save the file for import the following tax year.
The accuracy appeared to be very good, but there was no prompt to add 1099-R income that comes via pension until I used the search function. Frankly, every year that I use Turbo Tax, it takes me longer and longer to finish my returns. The e-file cost for state filing is ridiculous. Additionally, there are too many "ads" to upgrade the software that I already purchased.
Written by a customer while visiting turbotax.intuit.com