Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great Product
on April 11, 2026
Posted by: Mike G 73
from Florida
very easy to navigate . couldnt be better easier than expected
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes made easy
on April 11, 2026
Posted by: Joey Taxes 2025
from Was West Virginia now Florida
Easy to follow process. Helps you understand why, not just guess work.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax on-line is solid
on April 11, 2026
Posted by: TT Texas Time
from texas
Solid format and easy to find things to follow up on and add as needed.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
turbo tax sucks
on April 11, 2026
Posted by: dddd1234432139
from california
garbage product. UI design is so frustrating as it keeps taking you through loops. So many excessive clicks to get to where you need to go and constantly showing things that aren't relevant. obnoxious upcharge for 'complicated' tax situations which are actually pretty routine
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax made my tax filing process easier
on April 11, 2026
Posted by: ymayho
from WA
I believe that TurboTax has made my tax filing process easier. A major difficulty in preparing tax return is to figure out what is needed for me. TurboTax sorted things out through asking me questions to clarify my tax condition and decide what forms are required and what tax benefit might be applicable to me. It also helped me catch the excess HSA contribution that I did not know.
If to talk about complaints, sometimes the questions could be a little confusing and I am unsure what it is asking. Also the section about self-employment is quite confusing. I had commission for the previous fiscal year, so it popped out again this year. I have not done any commission for this fiscal year, but I could not find a way to get out of that part.
If to talk about complaints, sometimes the questions could be a little confusing and I am unsure what it is asking. Also the section about self-employment is quite confusing. I had commission for the previous fiscal year, so it popped out again this year. I have not done any commission for this fiscal year, but I could not find a way to get out of that part.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on April 11, 2026
Posted by: Natttnatttt
from California
I was having issues but customer service is great and helpful so muchhhhh
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the shout-out to our team. We know every tax situation is unique, and we’re happy our tax experts were able to provide the specific guidance you were looking for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on April 11, 2026
Posted by: Des1313
from Texas
Easy to work with but not free to use make sure all bubbles and lines are filled in
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes made easy
on April 11, 2026
Posted by: Miss Leger
from Kentucky
Its always easy and quick to use. I hae never had a problem with this service .
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com