Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
awesome
on April 11, 2026
Posted by: SMODCM
from oregon
This was so easy...I will continue to use TT in the future
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Awful.
on April 11, 2026
Posted by: T Herman
from NJ
This was extremely difficult and time consuming. I was also forced to buy the higher priced version when I didn't sell stock. Too many fees. Almost the same price for an accountant and I wouldn't have had hassle.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
terrible
on April 11, 2026
Posted by: not available 21345678
from na
income was above reported income and needing premium to file losses on stocks and locking that behind a paywall is aweful. this the last year I will use this service
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Needs lot of improvement and more stable
on April 11, 2026
Posted by: Venswa
from Connectioncut
got errors many time.. i was not able to import tax documents from last year. Many times i got the error while updating the information.. only i can recover is close window and relogin.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Customer Service
on April 11, 2026
Posted by: Rossana12345
from CA
Had hard time connecting to a live agent. but once I got connected to a representative. she is very helpful and get everything resolved.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Fee’s
on April 11, 2026
Posted by: YUckInOhio
from Ohio
90% of my tiny return went to fees through Credit Karma filing. Will never do again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Its a great tool!
on April 11, 2026
Posted by: Kathy1566
from Pennsylvania
Turbo tax is always easy to use! It has been accurate every time!
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on April 11, 2026
Posted by: James64Senior
from CA
I have been using TurboTax for the past 10 years. Super easy interface. Love how accurate it is.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com