Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,316 Reviews)
Rating breakdown 49,316 reviews
5 Stars
36,046
4 Stars
5,980
3 Stars
2,770
2 Stars
1,755
1 Star
2,765
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
can't e-file
on April 11, 2026
Posted by: efilelsekara
from CA
There is an issue with entering a w-2 from the state of california. When you receive two w-2s from the state with the same tax id #, you can't e-file because it states there is a duplicate w-2, which is not the case because there were two different amounts in box 1. There should be some way to override this "fix" message. I had to print and paper file, which I did not want to do. Now our refund will take longer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Onlne vs desktop
on April 11, 2026
Posted by: NanB514
from NJ
Didn't like not seeing how each entry affected the refund/payment due when I used the online format.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
dddddooooppppeeee
on April 11, 2026
Posted by: m1one
from Philadelphia, PA
coooool mad decent and very on point would recccc to da homies
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too spendy
on April 11, 2026
Posted by: ryank23
from Minnesota
$240 to personally file my taxes? That is way too spendy. Next year I am definitely going to be looking into alter options.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not Satisfied
on April 11, 2026
Posted by: Rupen
from New Jersey
Disappointed by AI features. I expected that AI would be integrated lot more but I could hardly use any AI features. I had to use Claude outside giving it files and it was able to help lot more than TurboTax.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Back again
on April 11, 2026
Posted by: Jacee5120
from Georgia
It was smooth and easy due to Turbo Tax having all of my information from the prior year. However, I thought it was way too expensive.
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Great.
on April 11, 2026
Posted by: Eli0547
from Massachussettes
Filing our 2025 Income Tax using Turbo Tax is really easy and convenient.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax thinks of everything.
on April 11, 2026
Posted by: JKBush
from WA
THANK YOUR FOR WORKING ME THROUGH THE PROCESS. I'M SOOOOOO GLAD TO HAVE IT FINISHED!!
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com