Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Good system
on April 11, 2026
Posted by: Geno1948
from MI
Best feature is the download of investment info. Also, good Q&A with the system on various questions.
Pros: I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
very easy to do yourself
on April 11, 2026
Posted by: YDWRPP
from California
It was very easy to do all on my own. The step by step instructions were very helpful.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Minor improvements needed
on April 11, 2026
Posted by: eaahea
from CT
Experienced difficulty trying to "apply federal refund to next year's return". I needed to do a google search. Previous versions of TurboTax made it much easier to do.
Also, I would like to view and edit federal forms during the process of completing the forms on-line.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbotax
on April 11, 2026
Posted by: nancyscoots
from Ca
Easy to use. Helpful in questions presented to see what might be missing. Got my taxes finished quicky.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
CRIMINALS!
on April 11, 2026
Posted by: TURBOTAXSUCKSALOTMORE
from ILLINOIS
TURBOTAX IS AWFUL. INTUIT IS A CRIMINAL ENTERPRISE. YOU SHOULD BE ASHAMED OF YOURSELVES!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
can't e-file
on April 11, 2026
Posted by: efilelsekara
from CA
There is an issue with entering a w-2 from the state of california. When you receive two w-2s from the state with the same tax id #, you can't e-file because it states there is a duplicate w-2, which is not the case because there were two different amounts in box 1. There should be some way to override this "fix" message. I had to print and paper file, which I did not want to do. Now our refund will take longer
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Onlne vs desktop
on April 11, 2026
Posted by: NanB514
from NJ
Didn't like not seeing how each entry affected the refund/payment due when I used the online format.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
dddddooooppppeeee
on April 11, 2026
Posted by: m1one
from Philadelphia, PA
coooool mad decent and very on point would recccc to da homies
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com