Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,508 Reviews)
Rating breakdown 49,508 reviews
5 Stars
36,106
4 Stars
6,001
3 Stars
2,804
2 Stars
1,784
1 Star
2,813
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Slow to communicate
on April 10, 2026
Posted by: mx360dad
from CT
Fidelity and Ameriprise at times would not communicate with TurboTax making for manual entry.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax AI ... horrible experience
on April 10, 2026
Posted by: pjwj
from South Carolina
It was horrible. You should have left it alone the way it used to be. I probably will never use this again. Nothing made sense.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is the gold standard for UX wizard flows
on April 10, 2026
Posted by: WilzATL
from Georgia
It was a seamless intuitive experience. The definitions and extra info provided when needed adds extra benefits and understandings. Connecting to banks was very useful and easy. Importing info was accurate and seamless.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is getting worse and worse over the years
on April 10, 2026
Posted by: LO OR
from OR
online version is cumbersome and difficult to use,
Allow Desktop version on Windows 10.
Long tine TurboTax user, but maybe the last time!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Only took a little more than an hour
on April 10, 2026
Posted by: Axe187er
from Ky
Being able to prefill a lot of this from last years returns are very helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Thank you for trusting TurboTax this year. We’re already looking into feedback like yours to ensure our service stays as helpful and intuitive as you need it to be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Get it together with K-1 Section 199A entries
on April 10, 2026
Posted by: KGM in disappointment
from NC
The K-1 data entry was awful. Getting Section 199A information loaded correctly was not automated, and it took hours to get through that using multiple internet searches. Simply awful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax has been my friend for many years.
on April 10, 2026
Posted by: KAB501
from Wisconsin
I've used Turbo Tax for years (over 40, I think) and have found it to be easy to navigate and helpful when I have questions. This year my desktop is so dated that it couldn't support Windows11, so I was concerned that I might have to get a new computer, but Turbo Tax solved that problem by letting me complete and file on their secure website.
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A Very Different Experience This Year!
on April 10, 2026
Posted by: GrayGrandma
from New Mexico NM
This is the first year I've used TurboTax through MetLife Insurance access. It's way different than using an online download of the app. It lacks the ability to check forms, consult an expert (without adding a lot of cost), and accessing information in general. I've used TT for a very long time. It feels a bit naked not to have access to the actual app. But I have had messages from both MetLife and TT in response to my questions. Questions I had finally found answers to before getting their replies. This is literally the first year in many that I haven't been able to speak with someone at TT for help. Last year, there was a computational error in my return prepared by TT. Fortunately, it turned out to be in my favor, but there is a different number on file with the IRS due to the correction, but I couldn't figure out how to provide access to their corrected transcript. The number I input is the one submitted by TT for 2024.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com