Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Stop trying to upsell and let me do my taxes
on April 9, 2026
Posted by: TurkeyFoot20262026
from Ohio
The program itself is good and easy to use but the repeated prompts to upsell are incredibly annoying. If I said no once, respect it and don't badger me about it repeatedly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My tax go to
on April 9, 2026
Posted by: sueann 46
from Louisiana
Have been using turbo tax for at least 10 years & it is a great product.
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
goid
on April 9, 2026
Posted by: illiew
from wisconsin
really helpful great people great app i would love to come back and recommend to friend
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Where are the previous years returns?
on April 9, 2026
Posted by: rj4926
from NV
This year turbo tax required information from last years return, which I did not have... but they should have since I have done my taxes on turbo tax for like the last 5 years... Very aggravating... had to get on the IRS website to retrieve the information before I could file my return!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
The online version needed work in the beginning.
on April 9, 2026
Posted by: Jack13124
from California
Very difficult and awkward to use in January and February. Much easier to use in March and April. It seemed like tax rules were not up to date in the beginning and software was not completely debugged.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TAX
on April 9, 2026
Posted by: STANG19777111
from MICHIGAN
IT TOOK LONGER THAN EXPECTED. SHOULD OF COMPARED MORE TO PREVIOUS YEARS
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
n/a
on April 9, 2026
Posted by: sbf5
from IL
Some of the areas are confusing and it's hard to know what's missing so I couldn't submit - just kept going around and around
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
confusing questions
on April 9, 2026
Posted by: ghiga_es
from California
There were too many confusing questions this year.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com