Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,511 Reviews)
Rating breakdown 49,511 reviews
5 Stars
36,109
4 Stars
6,001
3 Stars
2,804
2 Stars
1,784
1 Star
2,813
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax Is easy to use
on April 9, 2026
Posted by: Mountain26
from NC
I was happy using Turbo Tax this year, there were multiple changes to our situation and it was easy to navigate the website.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
All TurboTax wants me to do is pay, pay, and pay..
on April 9, 2026
Posted by: Taxfiler1700
from California
It continuously asks me to pay more and it is very annoying. The fact that I have to pay in order to get direct deposit is insane. It feels like you just want to squeeze every last dime from us that you can while we're vulnerable because there's thousands of dollars hanging in our face that we are about to get so a $35 deposit fee "doesn't seem like much". I feel like I've been scammed and will look into other services next year.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Watch out for Add Ons and over paying.
on April 9, 2026
Posted by: Al7011
from IL
Turbo Tax is very deceitful, always trying to trick you into purchasing product upgrades. VERY difficult to avoid them.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is user friendly
on April 9, 2026
Posted by: Melmo1965
from New Jersey
It was easy to use. It was easy to follow and complete.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Convenience
on April 9, 2026
Posted by: VyJones
from arkansas
Cost more than it should and takes more time than it said, but overall, it's convenient.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is helpful
on April 9, 2026
Posted by: Deek J
from NY
Jamie was a tremendous help in rectifying an issue. She was very professional and patient.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax Experience
on April 9, 2026
Posted by: RCRe
from New Mexico
Fairly user friendly, No fast but expected that.
Phone review help was useful.
Phone review help was useful.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
They have super powers
on April 9, 2026
Posted by: HOOLIGAN NUMBER ONE
from Caiifornia
Your tech support people are super helpful and ded
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com