Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
great way to file
on April 9, 2026
Posted by: NL3255
from New York
Easy process from start to finish. Accurate and safe.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY TO USE AND ACCURACY
on April 9, 2026
Posted by: RAGI VAL
from MA
THIS WAS THE BEST EXPERIENCE IN DOING MY TAXEX YET
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Overall very Good - Support was FANTASTIC
on April 9, 2026
Posted by: GGK147
from Michigan
Seemed very accurate, Online version worked OK had some screen vibration issues, Had large problems with entering K-1 information required 1 1/2 hours of support help. However Support was FANTASTIC and we worked our way through the problem.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Getting Too Expensive
on April 9, 2026
Posted by: Bryson215
from PA
Im going somewhere else next year. Filing my taxes here is getting too expensive.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
terrible experience
on April 9, 2026
Posted by: MjosephP
from 102 Franklin Court
I paid $95 for the desktop Turbotax soft ware after i was promised certain features would function there. It was terrible. I wasted several hours trying to navigate it (terrible software) then switched to online where i had to start over. The best selling feature of turbo tax is the auto upload of expense data and auto sorting write offs, but that didn't even work. Very dissapointed overall, will be switching back to FREETAXUSA. Also i hate turbotax for lobbying the gov to discontinue the gov's do it yourself tax site
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is good
on April 9, 2026
Posted by: John6173
from Georgia
Turbox 2025 is different. Time and practice need to adjust to changes.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax - Consistent/Easy to Use
on April 9, 2026
Posted by: SteveD1985
from Colorado
Pretty easy to use. Forms should be more easily found. Professional help was clear on Roth overfund from 2024 and how it played out in 2025 1099-R forms and 2025 Tax Forms.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Is Very Good
on April 9, 2026
Posted by: WillB60
from CO
It took less total time than I had expected. Only a few confusing pages, but readily explained.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com