Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Online version is not what I expected.
on April 8, 2026
Posted by: Ignacio7
from Ohio
WHY, is it that every time I use this software there's more and a more distrust and overwhelming payment filings. I don't want the software to tell me At the end how much this and that will cost. Be transparent. Especially when filling in other state along with federal. The only thing I agree is, it gets it done.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Tax 1
on April 8, 2026
Posted by: Kita_S
from Fl.
My refund amount decreased towards the end after entering all information. I am not sure what happened to cause the decrease.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax helped me alot
on April 9, 2026
Posted by: Jayko1696
from Texas
Usefull and fast process it easy to understand and do it
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Great, with some drawbacks.
on April 9, 2026
Posted by: Shamrockxx
from Arizona, AZ
Great for filing. Wasn't a fan of the forced turbotax premium. I recieved a 1099-NEC and I was forced to use premium to file that. The NEC already made my refund plummet, and the premium didn't help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use!
on April 9, 2026
Posted by: 2025first
from california
thank you for answering questions within topics,...
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Would've been great if not for the deception.
on April 9, 2026
Posted by: Ging73
from Texas
Everything was great except the payment process. I wanted to pay with my debit card but the amount that was quoted was not the amount that was attempted on my card so it did not go through. It was attempting to take $7 more dollars than I authorized on my card so I had to choose for it to be taken from my tax return. Even though it wasn't that much over the amount it really didn't sit well with me. Shows no integrity and cost me $40 instead. It definitely took away from the experience.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Used Multiple Times
on April 9, 2026
Posted by: AKAMartha
from Alaska
I have used Turbo Tax for many years and have never had an issue.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience with Turbo Tax.
on April 9, 2026
Posted by: woodyli0322
from wisconsin
Filling the tax return quick and easy! I have bee using Turbotax for serveral years and am very happy with it.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com