Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,511 Reviews)
Rating breakdown 49,511 reviews
5 Stars
36,109
4 Stars
6,001
3 Stars
2,804
2 Stars
1,784
1 Star
2,813
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TURBO TAX is great. I like their Transfering of Da
on April 8, 2026
Posted by: Hallo2
from IL
I like Turbo Tax for it's ACCURACY. I like their Transferring of Data and Financial Information correctly and Accurately.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
UGH
on April 8, 2026
Posted by: no nicknME GIVEN
from WASHIMGTON
This is the most convoluted, difficult, and annoying program I have ever used. You ask the same questions again and again. It is often difficult to find what you need to do next on the page. I spend hours on this stupid return, but the IRS already has ALL of the information needed. So i wasted five hours to tell the IRS what it already knows. I bitterly resent having pay your company because you have spent millions of dollars to lobby congress to not allow direct filing. The IRS could send me a post card with a bill and I could just say "right" or "no that needs changing", instead of answering your stupid questions time and time again. Would NEVER recommend anyone use this program unless absolutely necessary. As for support, your AI is dumber than a two year old, and can only regurgitate what it has heard, which may or may not be true.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Online version is not what I expected.
on April 8, 2026
Posted by: Ignacio7
from Ohio
WHY, is it that every time I use this software there's more and a more distrust and overwhelming payment filings. I don't want the software to tell me At the end how much this and that will cost. Be transparent. Especially when filling in other state along with federal. The only thing I agree is, it gets it done.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Tax 1
on April 8, 2026
Posted by: Kita_S
from Fl.
My refund amount decreased towards the end after entering all information. I am not sure what happened to cause the decrease.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax helped me alot
on April 9, 2026
Posted by: Jayko1696
from Texas
Usefull and fast process it easy to understand and do it
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Great, with some drawbacks.
on April 9, 2026
Posted by: Shamrockxx
from Arizona, AZ
Great for filing. Wasn't a fan of the forced turbotax premium. I recieved a 1099-NEC and I was forced to use premium to file that. The NEC already made my refund plummet, and the premium didn't help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use!
on April 9, 2026
Posted by: 2025first
from california
thank you for answering questions within topics,...
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Would've been great if not for the deception.
on April 9, 2026
Posted by: Ging73
from Texas
Everything was great except the payment process. I wanted to pay with my debit card but the amount that was quoted was not the amount that was attempted on my card so it did not go through. It was attempting to take $7 more dollars than I authorized on my card so I had to choose for it to be taken from my tax return. Even though it wasn't that much over the amount it really didn't sit well with me. Shows no integrity and cost me $40 instead. It definitely took away from the experience.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com