Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy navigation
on April 8, 2026
Posted by: Anonymous
from South Carolina
Used H&R Block for years, but this program was much easier to navigate.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We appreciate you choosing TurboTax over other options. Your confidence in our platform means a lot, and we’re here to deliver the experience you expect.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Too Expensive
on April 8, 2026
Posted by: nnoahh
from Ky
This cost way too much, i selected the free option but then im still charged over 100 dollars, crazy man.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is the opposite of awesome!!
on April 8, 2026
Posted by: Anonymous
from North Carolina
you hide features and make things difficult to find. There used to be a full step by step menu of every single part of the process and now you obfuscate that. Congratulations on enshitifying an overly complicated product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not familiar - used Turbo for ten or fifteen years
on April 8, 2026
Posted by: wokit
from Wisconsin
One hard to find was my "IP Pin" - pulled 2024 for ID but where is the IP Pin to be found?
Also- hit the wwrong response on the Security tab, and could not go back to correct it?? Worked around it by changing program.
Also- hit the wwrong response on the Security tab, and could not go back to correct it?? Worked around it by changing program.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome!
on April 8, 2026
Posted by: KR65
from ohio
this was easy to use and accurate. Recommend turbo tax to anyone paying an accountant to file! Too easy to do it yourself.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax Online not as friendly as desktop
on April 8, 2026
Posted by: LornaDR
from Pennsylvania
Desktop Turbotax is so much better than online. I was very disappointed in the guidance offered. There were tax breaks that I knew about that I had to search for. I never had to do this in the desktop version. I was also unale to print my returns until I finalized purchase but I had already paid for e desktop version so that is RIDICULOUS.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax You’Ve Lost a Long Time Customer
on April 8, 2026
Posted by: Extremely Irate Customer
from Texas
I have used Turbo Tax for over 20 years. Never again. This was the worst experience ever. It would not import my info from last year which forced me to enter every single detail in. It did not take me through the topics one by one, especially in deductions. It did not show me how to enter quarterly payments made and help was no help. The steps shown in help guided to pick certain options that did not exist. Also, schedule E has always been included in the Deluxe version. Btw; it said Schedule E would be created as I filled in the info; but it didn’t say you were going to cheat the customer to do so. Not this year. Forced to add $60 in order to legally file. Shame on you. I will be making complaints up the ladder and will contact state and federal officials over the deceit I would rather do it all by hand like the old days rather than deal with absolute chaos of this years version. Do better. You’ve lost a long time customer.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Needs inprovement
on April 8, 2026
Posted by: M Cleats
from MN
Some questions need to more clarified. I realize for tax people, but ones that are doing their own not easy
Written by a customer while visiting turbotax.intuit.com