Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,512 Reviews)
Rating breakdown 49,512 reviews
5 Stars
36,110
4 Stars
6,001
3 Stars
2,804
2 Stars
1,784
1 Star
2,813
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbotax is great
on April 8, 2026
Posted by: Chezthiery
from Michigan
I was happy with the return process. The time it took was for me to gather our information
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on April 8, 2026
Posted by: Deauna
from MI
Turbu tax is very user friendly, makes very easy to do own taxes!
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is a time saving way of doing your taxes
on April 8, 2026
Posted by: PEW9
from Colorado
I first used TurboTax for my 2004 return when I was self-employed. It really helped me out with the Schedule C portion of that return. I started using it again in 2022 when I no longer qualified for free tax services as a military veteran. My only complaint is this year I had to redo the Federal Taxes to make sure I qualified for the home energy credit, which TurboTax did not query me for even though I had an energy credit a few years ago. Hence, the 4 star rating.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax suck this year
on April 8, 2026
Posted by: Sattttt
from PA
Terrible, takes me in loops. one of the worst experiences of turbo tax ever. I just want to change th way I file the state tax return from e-file to Mail, but it will take a darn wizard to figure it out
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is great!
on April 8, 2026
Posted by: Alokre
from Ga.
I have used Turbo tax for more than 15 years. Love the Featurse, ease of use and accuracy. I also ilke the direct downloads of my financial documents capability to make filing process lot easier.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Keep up the good work!
on April 8, 2026
Posted by: WilsonJack
from WY
I've used TurboTax for years and trust it completely.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on April 8, 2026
Posted by: Rededog
from VA
Very Good experience; It was user friendlyand easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
very good
on April 8, 2026
Posted by: N237RD
from North Carolina
I felt disconnected without the ability to go between the narrative and the actual forms. If this is incorrect, then my comment is that the ability to go back and forth was not obvious to me. Also I used TT for all of my returns, including the previous for tax year 2024 yet TT seemed to have no record of this.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com