Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Turbo tax has changed
on April 8, 2026
Posted by: Elderly and frustrated
from FL
It is not as user friendly as it used to be. Also, I believe I was over-charged because I didn't see some sneaky little box or button that was selected by default and therefore did not deselect it. Too many income situations which have never applied to me (using Turbo Tax for many years) and I'm still being asked. Numerous entries were flagged as needing review... when I clicked the review button and saw everything correct, Turbo Tax made a duplicate entry and still had a "needs review" button. Click "needs review" again and see all is correct... and yet another duplicate entry is made. I ended up deleting three @30k entries because of this. I liked last year's desktop version that was not as expensive and easier to use. Next year I may choose a different software.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Bug in online version
on April 8, 2026
Posted by: desktop user of 15 years
from Massachusetts
Believe there is a bug which caused the withheld social security payment to be seen as an estimated tax payment and a revised/corrected form 2210 was needed to electronically file. Deborah resolved the issue by having me delete the form 2210. Created a major waste of time for me, but Deborah was great.
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy, Don't need to review Tax law changes
on April 8, 2026
Posted by: BainAlex
from Illinois
The ability to import documents with an FIN or EIN or your login ensures accuracy.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Customer Service
on April 8, 2026
Posted by: Alishaisarockstar
from Maryland, MD
I was assisted by phone with Alisha L. in Georgia. She is a rock star of customer service! Very patient and considerate.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We’re so glad our tax expert team could make your tax season a little easier. Providing human expertise when you need it most is exactly what we strive for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax makes filing taxes easy!
on April 8, 2026
Posted by: TWMel
from Iowa
Quick and easy to complete as always. Filing is a breeze as well.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
turbo tax is very poor not like it was in the past
on April 8, 2026
Posted by: grutax
from Colorado
Support was the worst. It's just not worth the trouble
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Incessant sneaky attempts to Upsell you
on April 8, 2026
Posted by: JonathonBb
from California
The ads for extra help came up 10x which was very annoying, and the max charge being put on the final bill to pay with return was sneaky and not intuitive to remove, and trying to get my data onto all Intuit producs was also sneaky and not easy to avoid. Overall, felt like i was constantly being tricked into paying more and giving my data.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY
on April 8, 2026
Posted by: BeachFlips
from Deland, FL
The APP is easy to use. I didn’t quite understand why I needed to upgrade just to access Schedule K because it was an easy form to understand. Nevertheless, I found Turbo to be a great way to do taxes each year.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com