Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbo tax keeps trying to upsell their product
on April 7, 2026
Posted by: Bruce Perry
from Texas
I called 4 times before I ever got a live person on the phone. It was very hard to downgrade to a less expensive plan. Also, kept asking me to upgrade, and found it hard to get past these prompts. Just kept taking me in circles or the screen would not advance until you clicked on the menu tab.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Worked Well
on April 7, 2026
Posted by: TDusy
from washington
It shut down unexpectedly once, but overall worked well. I wish it were clearer to find and see and print my actual returns during later process times.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax is confusing
on April 7, 2026
Posted by: babsgalb
from California
tends to take you in a complete circle when trying to fix a rejected tax form
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Will not be using anymore
on April 7, 2026
Posted by: kebe1234
from Georgia
Significantly disappointed in the fact I am having to file an amended return and pay additional tax due to your inaccuracy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Use Turbo Tax Every Year!
on April 7, 2026
Posted by: Susan9592
from NJ
Turbo Tax was great and it walked me through everything I needed to do.....unfortunately I ended up going back and forth with the payment of my federal taxes and the credit from my state taxes. I entered my banking routing and account number a total of 4 times and submitted 4 times. Very confusing because I still do not know if my information went through to my bank correctly.
Response from turbotax.intuit.comBy TurboTax Care Team, April 9, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product
on April 7, 2026
Posted by: Greatest product
from Arizona
Support on line is just great and timely. I have been using TurboTax for many years and this particular product is the best of the best
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax knows how to fix problems!
on April 7, 2026
Posted by: Byrd012
from Oregon
I entered incorrect information by mistake and TurboTax identified the problem and walked me through the steps to correct it. Thank you TurboTax!
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best!
on April 7, 2026
Posted by: Bozozito
from Texas
Turbo Tax made filing my Federal Income tax easy. I only had one question and the support team was great!
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
We appreciate the feedback on your experience with our tax experts. Our goal is to ensure you never feel like you're filing alone, and we’re glad we could support you this year.
Written by a customer while visiting turbotax.intuit.com