Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax Forever
on April 6, 2026
Posted by: Keane_23
from Maysville, NC
Always has been the best user-friendly and reliable tax software I have ever used in my 20 years.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is a scam
on April 6, 2026
Posted by: Dantinia
from VA
Absolutely horrible interface. The software is slow, the features aren't actually features. They use cute animations to make you feel like they're helping when in reality they're not. Expensive program for a complete waste of time. It would be quicker to submit taxes on my own and significantly cheaper.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
I wish the IRS would do this themselves.
on April 6, 2026
Posted by: Connorrrr
from Virginia
Upsells every 4th screen, the AI is useless, asks you for information for tax breaks they should already know we don't qualify for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disappointed this year
on April 6, 2026
Posted by: SuzyN87
from Idaho
I felt Turbo Tax was not as helpful this year as in years past. I used to be able to value donations of clothing and household items through the software, yet this year, I had to look up my own values online and just enter an amount. That was incredibly cumbersome! As self-employed, it missed prompts that I received in previous years to record quarterly tax payments I made - I had to seek out where to enter these. Very disappointed this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
But I still like it because finish it today!
on April 6, 2026
Posted by: Nimbus2
from 3152 Holly Hall St
I think I have more difficult this year with Turbo Tax. I have used it for many years...and have to go back several times because information asked at the beginning was asked later and then it was like that I have to rental houses, 4 incomes for rental, not taxes to pay for them...
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWSOME
on April 6, 2026
Posted by: TITOBLACK
from NEVADA
EASY TO USE AND LIKE THE RECOMMENDATIONS LIKE THE FACT THEY CHECK MY EFILE AND MAKE RECOMMENDATIONS
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SO EASY EVEN MY FUR BABY BROWNIE COULD USE IT!
on April 6, 2026
Posted by: BROWNIE BABY
from NV
EASY. THE APP WILL WALK YOU THROUGH EVERYTHING! GREAT!
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Why?
on April 6, 2026
Posted by: notagain2026
from Kentucky
Someone explain to me why, in the "greatest country in the world", does it cost $215 to file taxes MYSELF using the same software that exists on the FREE version? Not to mention other "not so great countries" do all of it for free, but what claws at me the most is: I DID ALL OF THE WORK. start to finish, even deep diving into previous tax files to "prove its me" when i had already verified my cell number, social security and email prior to this.
I know this will fall on deaf ears and probably never be viewed by a "human", but it was an agonizing experience that pushed me right back into a depression.
Never again, i honestly wont be surprised if my tax info gets sold to the highest bidder after this year. $215....for nothing. it was even instantly accepted proving to me there was no intervention beyond a machine.
I know this will fall on deaf ears and probably never be viewed by a "human", but it was an agonizing experience that pushed me right back into a depression.
Never again, i honestly wont be surprised if my tax info gets sold to the highest bidder after this year. $215....for nothing. it was even instantly accepted proving to me there was no intervention beyond a machine.
Written by a customer while visiting turbotax.intuit.com