Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,519 Reviews)
Rating breakdown 49,519 reviews
5 Stars
36,112
4 Stars
6,001
3 Stars
2,804
2 Stars
1,785
1 Star
2,817
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Deceiving Practices
on April 6, 2026
Posted by: Mguest230
from ca
The lack of an overall upfront fee is ridiculous. $35 to deposit refunds into my personal checking account? that's dumb. Trying to force someone into a new checking account with you is ridiculous when you are already paying $100 dollars or more for the service. It is all very deceiving.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax has gotten more difficult to use
on April 6, 2026
Posted by: Bradford 12
from Missouri
Turbo tax was harder to interface with than in the past. I have used Turbo tax for many years. This year the questions on IRA distributions were different and more difficult to answer as I am 73 and taking my first Minimum Required Distribution. If I stopped and saved my place,, when I came back the program brought me back to the same general section but not the same page. Often, I had to go through multiple pages again and again.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY A ND UNDERSTANDABLE
on April 6, 2026
Posted by: FRINLE1
from KINGWOOD, TX
WAS EASY AND INFORMATIVE TO USE. will use again next year.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product
on April 6, 2026
Posted by: JPBac
from NY
streamlined with previous returns. Easy experience
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Online vs Desktop
on April 6, 2026
Posted by: Brucee2
from MA
The online version was different enough from the desktop version to make me question some of my entries.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Live support is great
on April 6, 2026
Posted by: MannyQ123
from AZ
some of the questions asked were hard to interpret and not very clear. I was able to get this cleared up by speaking to Fernando and was good to go.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
No
on April 6, 2026
Posted by: N000O
from AZ
Unable to remove an accidental selection no matter how many times I hit back or tried to find it again. Left money on the table...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good product but still room to improve
on April 6, 2026
Posted by: AccountantReb
from California
Some of the features worked well, some were difficult to navigate. One of my chat questions gave a response that was not compatible with the software interface options available. One of my input options did not work as expected since I wanted to type my own information and was not able to get to the page to input information forcing me to download the information. Once I was able to get all the information loaded, the forms were completed accurately.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com