Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Sketchy and Secretive Program
on April 6, 2026
Posted by: AGselfemployed
from Nashville, TN
While I love the idea of the AI in theory, it dumped all of my deductions (but did not tell me)! So I was left owing taxes -- I almost did not question it, until I could not find the expenses. Also -- hid additional categories for expenses behind three dialogue boxes - it almost felt intentional! The lack of transparency in the layout of the TurboTax filing process has always left me feeling like the system/developers/stakeholders are intentionally withholding information. So frustrating. Whose side are you on?
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Used to be good. This year it was a terrible expe
on April 6, 2026
Posted by: ChiefAthena
from Washington
Used to be good. This year it was a terrible experience. Hidden costs and fees and a clumsy interface.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax online
on April 6, 2026
Posted by: Suzray
from Virginia
For many years I have prepared my taxes by installing the TurboTax software on my PC. I was not able to do that this year and therefore prepared my taxes online. It seemed more difficult. Much prefer the "old" way.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
I think it is getting very expensive
on April 6, 2026
Posted by: kayker
from California
I did not use an expert, I was tired of being asked repeatedly for more money from different options.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Recommend Intuit Turbotax
on April 6, 2026
Posted by: Wings262
from IL
Intuit Turbotax was easy to complete and very comprehensive. It walked me through every step.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great for new BUSINESS!
on April 6, 2026
Posted by: Kat Rabts
from 990 Sandle Wood Drive
Great explanations on some difficult topics, good catches for additional tax breaks. Awesome for new businesses!
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax keeps me in control of filing taxes
on April 6, 2026
Posted by: CherylAtLake
from MN
TurboTax keeps me in control of filing taxes. I like that it displays my history and it offers good Help.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Needs some work...
on April 6, 2026
Posted by: john91320
from california
1. Frankly, nowhere near as easy to jump topics as download version - especially to look at one particular form.
2. The logic drove entering stock dividends both by electronic and manual entries -- thus double entered. Thinking about this caused me to go into Schedule D directly to spot that. Otherwise, my filing would have gone in with double dividends and double tax withholdings...
2. The logic drove entering stock dividends both by electronic and manual entries -- thus double entered. Thinking about this caused me to go into Schedule D directly to spot that. Otherwise, my filing would have gone in with double dividends and double tax withholdings...
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com