Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,520 Reviews)
Rating breakdown 49,520 reviews
5 Stars
36,113
4 Stars
6,001
3 Stars
2,804
2 Stars
1,785
1 Star
2,817
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
It is awefull!
on April 5, 2026
Posted by: mikey9709
from VA
it took me more than 3 hours to just complete Virginia tax return!! Me and my wife moved to different states and I wanted to file tax returns as usual with turbo tax. It was an awful experience. I wish I paid the same $300 to a lawyer so I would not be spending hours on tax return.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax struggled to import some Forms
on April 5, 2026
Posted by: Adrian4U
from VA
I spent two hours because Turbotax was not able to import a Form 1099-B.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is an awesome software!
on April 6, 2026
Posted by: Cujo 2025
from North Carolina
TurboTax has been very user-friendly and has greatly helped me understand my taxes better.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product
on April 6, 2026
Posted by: Anonymous
from CA
very easy to use, orgainzd and stress free to use!
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax ok
on April 6, 2026
Posted by: Fitz 1
from pa
Stressful.... but finished don't really want to wright this so next time I will just opt out !
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2025Taxes
on April 6, 2026
Posted by: Rogerster
from South Carolina, SC
Good experience easy to do Need to improve on adding out of US tax document forms
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
ok
on April 6, 2026
Posted by: Brad Kerkhoff
from Kentucky
norma, had to use chat GPT a few times to understand what to do
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Recurring bugs and frustrating "free filing" issue
on April 6, 2026
Posted by: Serje7
from IN
I’ve been using TurboTax for years, but I’m tired of the same recurring bugs. Every year, I struggle with entering vehicle information. The system automatically populates certain fields with zeros and then throws an error saying those fields must be empty. Since the form isn't fully interactive, it’s impossible to fix. I’m forced to select a different ownership type because the system simply won't accept a leased vehicle entry.
Additionally, as a QBSE bundle subscriber, I’m entitled to one free federal and one state filing. Almost every year, activating this benefit is a nightmare. This year, support told me to just "pay first and we will refund you later." It’s a huge waste of time. It’s disappointing that such basic technical issues haven't been fixed after all these years.
Written by a customer while visiting turbotax.intuit.com