Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
not bad
on April 5, 2026
Posted by: Mdoggggggg
from Indiana
Not bad. It costs too much tho. there needs to be discounts for returning customers.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Use Previous Returns Does NOT WORK!
on April 5, 2026
Posted by: akchi
from New Jersey
This software was honestly pretty bad overall. The entire purpose of me using turbotax was using my last years return to make the process quicker and it did not work. I mean even the software to write the review is buggy. It was saying that my return from last year could not be imported which is a huge issue. I hope that next year, I can atleast use the online return so taxes do not take me 3 hours.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I like desktop version better.
on April 5, 2026
Posted by: Apluslife
from ca
I do like desktop version, instead of web version.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
EXPENSIVE!!
on April 5, 2026
Posted by: Just me tooo
from wi
I've been using Turbo Tax for over 20 years and always found it helpful and user friendly. But I'm about to find an alternative way to filing because it's way too expensive for a single income household.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax Nickels and dimes customers.
on April 5, 2026
Posted by: Anonymos123
from Anywhere
Not helpful that I had to pay extra for schedule D. Your Company is treating me badly. I had paid already and you wouldn't let me add 1099B and SCH D will out paying more I am a loyal customer and I feel mistreated by this.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is helpful
on April 5, 2026
Posted by: ZJ Fryer
from Arizona
Great once you get going. A bit confusing logging on and does not easily draw from previous returns
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
It is awefull!
on April 5, 2026
Posted by: mikey9709
from VA
it took me more than 3 hours to just complete Virginia tax return!! Me and my wife moved to different states and I wanted to file tax returns as usual with turbo tax. It was an awful experience. I wish I paid the same $300 to a lawyer so I would not be spending hours on tax return.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax struggled to import some Forms
on April 5, 2026
Posted by: Adrian4U
from VA
I spent two hours because Turbotax was not able to import a Form 1099-B.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com