Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,520 Reviews)
Rating breakdown 49,520 reviews
5 Stars
36,113
4 Stars
6,001
3 Stars
2,804
2 Stars
1,785
1 Star
2,817
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Confident
on April 5, 2026
Posted by: lrltree
from Orlando, Florida, USA
it gets the job done and I feel confident that I'm doing a good job with the taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
$60 Premium upgrade for owning an investment acct
on April 5, 2026
Posted by: CRog024
from AZ
The fact that just because I owned an investment account I had to pay an additional $60 for the Premium upgrade. I did not buy or sell investments this year, I just had the account and it wouldn't let me do anything until I upgraded it.
The constant adds for upgrades were also an annoying difference from the desktop version.
The constant adds for upgrades were also an annoying difference from the desktop version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
This was my last time
on April 5, 2026
Posted by: jhand24
from Colorado
I've used TurboTax my whole life to file taxes and this was the worse experience I've ever had
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax Premium option made me delete state
on April 5, 2026
Posted by: Mel29W
from Illinoi
It was suggested that I use TurboTax Premium online and it advertised that I could file federal and state for $0 additional however after completing both federal and state it gave me an option to pay $64 to file both, otherwise I had to delete my state filing, which is where I'm at now. Now I have to go back to the desktop version and start state all over again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Online is Easy to Use
on April 5, 2026
Posted by: BethN3
from AL
It was nice to use turbo tax online. The product processed my returns with ease and even helped me find deductions.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Used to be better.....
on April 5, 2026
Posted by: RDSMSC
from South Carolina
TT used to be much easier to use with guidance. Now, it seems that everything wants to add a charge to provide what once was provided.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for the high rating and the candid feedback. We know our fees are an investment, so we work hard to ensure the speed and stress saved are worth every cent. We're glad our professional tax preparation could provide the peace of mind you needed this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple
on April 5, 2026
Posted by: BriJen11
from 20977 SW Charlene Street
Used for years. Always been easy to use and the hints are great
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Should still be able to use Windows 10!
on April 5, 2026
Posted by: akzoomie
from Alaska
It was very frustrating that i could not use Window 10, and that "It's deductible" has been removed. I had to use the web version, and it would not import last years taxes. Bring back "It's Deductible" - Also the required Nickname in this part is terrible, everythng has been used. if required then accept -what we submit.
Written by a customer while visiting turbotax.intuit.com