Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,521 Reviews)
Rating breakdown 49,521 reviews
5 Stars
36,113
4 Stars
6,002
3 Stars
2,804
2 Stars
1,785
1 Star
2,817
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
all good but the bank charge at the end
on April 5, 2026
Posted by: sporteno
from Missouri
All good except the fact that I now have to pay $35 to get it directly deposited to my bank acct as I have done for years. The choice to save to a credit Karma account for free an charge a person's personal acct seems to be trying to expand credit Karma's business and penalizing someone who has been a customer of turbotax for years.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax was fast and easy
on April 5, 2026
Posted by: SARA 16
from Oklahoma
it was great i really liked it i had so much fun using the great website on the internet
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Pricey
on April 5, 2026
Posted by: Price not right
from SC
I like using turbo Tax, However It's getting pricey. I can probably get someone to do my taxes for what I'm paying.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax is a racket
on April 5, 2026
Posted by: asdfasdflih8655746
from Wisconsin
Turbo tax is a racket
Finance, payment, taxes, state, federal sdf as dfasd
Finance, payment, taxes, state, federal sdf as dfasd
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Relatively good experience
on April 5, 2026
Posted by: robinmatthew
from California
User friendly and relatively efficient. The time taken was reasonable. One suggestion is that you need to inform filers that if they have a 1099 along with a W2, that they can enter this 1099 information only by paying the extra fee and you need to state this upfront.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax made it easy for me to fill my taxes
on April 5, 2026
Posted by: Expert1100
from Illinois
It made it easy for me by pre-filling information from my tax documents and by making all the calculations for me, and looking for possible tax refunds.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Would use again, but....
on April 5, 2026
Posted by: Chat Needed
from KY
The program is easy to use but I had trouble getting back to the place that I needed to look at again to make changes. I did not have this issue with the CD version. Also, I wish there was a way to get a more definitive answer to questions. The AI suggestions on the side were good, but they did not address all issues and did not have the option to chat with or call anyone.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A New Experience
on April 5, 2026
Posted by: Samson Dog
from Alabama
I've used TurboTax Desktop for years. I use TurboTax Premier for my taxes. My first choice is the desktop version of TurboTax. I had to use the online version this year because the downloadable version I purchased would not activate. I was surprised by how much more expensive it was for the online TurboTax Premier version from the desktop version, but I needed to get the taxes done and kept on trucking.
The online version didn't seem to be as intuitive as the desktop version. That could be my many years of desktop familiarity versus the first-time experience with the online version. It also confused me several times by taking me back to a section I thought was already completed. It may have been my unfamiliarity with the online version (highly likely) that caused my confusion navigating it.
It missed a few of my typos/mistakes and didn't report one of them (no state wages entered) until just before moving forward to file the taxes. The returns had been reviewed by TurboTax several times, but that one didn't trigger until just before filing.
I appreciated all the additional services you could purchase before starting, while completing the input, and other times throughout the experience. It became a little annoying, but there are probably many who appreciated the reminders.
I tried taking pictures of my various documents (W2, 1099-DIV, etc.) and uploading them into TurboTax. The instructions were not as clear as I needed. However, through the interface, I took 10 pictures. When I tried to upload/apply or whatever the next step was to get them into TurboTax, it said it failed, with no feedback--did I do something wrong, were the images unreadable, or what? It offered to let me try again, but not knowing what happened, I would have just done the same thing again and have another failure.
Other than first time online user's confusion, the experience was similar to the desktop version. I will probably go back to the desktop version and fix the activation problem.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com