Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,522 Reviews)
Rating breakdown 49,522 reviews
5 Stars
36,113
4 Stars
6,002
3 Stars
2,805
2 Stars
1,785
1 Star
2,817
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great product, makes tax filiing a breeze
on April 4, 2026
Posted by: Preitty_vee99
from VA
Accuracy: The explanations provided by the AI were to the point and helped save a lot of time and worries during the filing process.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax the greatest
on April 4, 2026
Posted by: turbotax202555
from virginia
I never have had any issues with turbo tax and easy to use
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Turbo crap
on April 4, 2026
Posted by: christian20505
from Colorado
Garbage product, Garbage company, someday soon I hope, the government will eliminate the need for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Internet is not as easy as desk top
on April 4, 2026
Posted by: Bob K 29
from Washington, WA
I've used TurboTax desk top the last several years but had to use the internet version this year. It is much harder to use. I talked to Patrick to get me started. He was very helpful. This is the first time that AI was helpful and I had to ask a lot of questions. AI on other software usually gives very vague answers. TurboTax AI was great.
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best Experience
on April 4, 2026
Posted by: TazBair
from Oregon
Taxes are the most stressful part of my year. The tax experts who assisted me today were smart and great to work with and talk to.
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not-So-Smooth-Sailing
on April 4, 2026
Posted by: Milt2026
from California
Much more cumbersome and confusing than I remembered. I did not like the choice of paying $64 to have Turbo Tax file my state return or deleting it. In al the confusion, I believe I didn't have to pay the $64 after all.
Using a different computer this year and not having a tax file to transfer may have added to the confusion and a very lengthy experience.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is amazing
on April 4, 2026
Posted by: KylahF
from Colorado
Turbo tax made it so easy! First time doing my taxes and couldn't have been more simple.
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax needs better "help"
on April 4, 2026
Posted by: AI issues
from Texas
Was getting an error that I couldn't clear. Instructions via AI were inaccurate. I spent probably an additional 2+ hours trying to figure out what/where this error was being triggered. I was considering clearing out all information and starting over but even had issues finding that option. At the end, the cost I was charged was higher than I was expecting for option I selected. I was not able to get back to the screen with product options to confirm the pricing. Very frustrating process!!!!
Written by a customer while visiting turbotax.intuit.com