Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,522 Reviews)
Rating breakdown 49,522 reviews
5 Stars
36,113
4 Stars
6,002
3 Stars
2,805
2 Stars
1,785
1 Star
2,817
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
TT review
on April 4, 2026
Posted by: TT LB
from OH
all good. each year i'm a little confused how to make sure i put in tax exempt state interest. but i figured it out.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great
on April 4, 2026
Posted by: garibear
from Utah
It was great to walk you through the process of your tax return.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Disappointing
on April 4, 2026
Posted by: KCDY
from IN
Takes 50% longer than they say. Glitches for manual entry. Much less streamlined/ smooth/ efficient than you would expect. A CPA is about same price and would have been faster for me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes a very unpleasant job easy breezy!
on April 4, 2026
Posted by: Sasha46
from New York
I have used Turbo Tax Premium for many years. This year's application was so easy to follow and understand.
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awsome product
on April 4, 2026
Posted by: randy 80
from Florida
I have used turbo tax for at least 15 years it's easy to use
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Some good and some bad for 2026 Turbo Tax
on April 4, 2026
Posted by: RyanCriesDuringTaxes
from Colorado
The professional expert was really helpful. The AI chatbot is only mildly helpful, it usually would get into a loop and if you couldn't solve it you would need an expert. Some of the review options were more confusing than helpful, specifically when there was not a back button. Most of us users always need a back button, we may experiment as we try to understand what specific information is and what it does. I feel like this year's 2026 Turbo Tax was a little more complicated and less helpful than it has been in the past, and I've been using Turbox Tax since 2015.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience!
on April 4, 2026
Posted by: hrnoell
from VA
UI was intuitive, great suggestions, flowed very easily from topic to topic and easy to navigate.
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Crypto Review Process Slow
on April 4, 2026
Posted by: asdgadsgfadfhsghfsdgsdf
from TX
The review process for crypto transactions is atrociously slow and can't really be done in bulk. I had to create a script to process them all one at a time to make the same selections. Even just typing this review out is bugged as it keeps switching review topics and undoing some of the text I type.
Written by a customer while visiting turbotax.intuit.com