Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy to use and understand
on April 3, 2026
Posted by: level55555
from Illinois
Wonderful product, highly recommend, I have used it for decades.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TT Online even better than Desktop
on April 3, 2026
Posted by: SRB 1961
from FL
I've been using Desktop TT for >20 years but was unable to do so this year due to my computer still running Windows 10. I have been very pleased with the Online version and actually prefer it now because it does not need to update every time it starts.
I received GREAT support via a phone call to Customer Service (after being on hold for 20 minutes), enabling me to get a "do-over" to switch products and clear and start over. This was critically important because I initially imported the wrong TT return (a state return for my elderly mother).
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Online is horrible
on April 3, 2026
Posted by: tripleterrible
from maryland
Turbotax online is terrible compared to desktop version. It took me much longer and is much more cumbersome. I hate it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
GT Review
on April 3, 2026
Posted by: Geokerm2
from TX
overall pretty good. but one instance of what appeared to be WRONG advice re: level of allowable 401k contributions. sometimes it feels like you complete something, then are asked for the same information again in a different way. that is annoying.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
N/A
on April 3, 2026
Posted by: gmail9
from tx
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Suggested review topics
Accuracy
Compatibility
Features
Interface
Support
Are these topics helpful?
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not happy with final total cost.
on April 3, 2026
Posted by: GJL 63062
from AZ
Too many upsells from the first price given. I ended up spending over $350. I many reconsider using Turbotax in the future.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome
on April 3, 2026
Posted by: rdmsteacher
from California
Always an easy way of doing an unpleasant task Thank you
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
In General, Extremely Good
on April 3, 2026
Posted by: Schehera
from Louisiana
The online version doesn't always clearly delineate what part of the return is triggering the review. Otherwise, extremely comprehensive and useful tool!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com