Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax is Great!
on April 2, 2026
Posted by: SabbyB11
from North Carolina
My accountant dropped the ball, so I tried out TurboTax and was able to complete my taxes in 1 hour.
Response from turbotax.intuit.comBy TurboTax Care Team, April 4, 2026
Thank you for choosing TurboTax this year—we’re committed to making sure you feel confident in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was user friendly
on April 2, 2026
Posted by: DrDeal
from Florida
Turbotax online was easy to use and file my taxes in a couple of hours. Thanks you
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on April 2, 2026
Posted by: jlables
from Al
Always Use Turbo Tax and have had a great experience.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Overall great product - needs some tweaks
on April 2, 2026
Posted by: mea143
from OH
Overall I liked the online platform . I loved having the AI chat feature, and it helping to explain things along the way. The areas I have for concern: for the dependent care credit there was not an clarifying question if I was sure I wanted proceed with applying for the credit, since I wasn't claiming my dependent, and perhaps some one else claimed the credit for her. This was rejected twice, because it allowed me to submit without explaining only 1 parent could obtain the credit. Also, the resolution process was incredibly cumbersome, and the instructions were not clear on how to fix, and it didn't take me to where I needed to fix. Also when filling out the dependent care providers, I accidently chose individual and there was no way for me to go back and fix it, I had to delete the entry entirely and start over.
Response from turbotax.intuit.comBy TurboTax Care Team, April 5, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome!!!
on April 2, 2026
Posted by: boyfoy
from GA
We have used Turbo Tax since 2015. The service has been great. All returns have been accurate and easy to file
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great, as always!
on April 2, 2026
Posted by: Pickngrin
from CA
Fast, easy to use. Phone representatives were helpful when I did have questions.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy. Better than when i worked with CPA
on April 2, 2026
Posted by: MisterPoss
from New Hampshire
I have never filed my taxes on my own and I found it better than the experience with any CPA I have ever worked with. TurboTax gave me recommendations to help me save.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Thank you for choosing TurboTax this year—we’re committed to making sure you feel confident in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
HORRIBLE INTERFACE AND SERVICE
on April 2, 2026
Posted by: COMPLETE WASTE OF TIME
from VA
SAVE YOURSELF TIME, AGGRAVATION, AND MONEY AND HAVE A CPA FILE YOUR TAXES. TurboTax has a horrible interface and service while making the whole process frustrating.
Written by a customer while visiting turbotax.intuit.com