Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
On-line Turbo Tax is rather different -- precautio
on April 2, 2026
Posted by: Anonymous
from California CA
First year trying the on-line version of Turbotax, I found it quite clunky, requiring elaborate sign-in procedures, and very frequently because anything more than 10 minutes of inactivity and the program goes off-line. I tried to switch back to desktop version and it recommended that I start over again; yeah, sure. Then it got stuck in an endless loop and wouldn't let me continue. Had to call in (after some effort to find a working number), and the quite helpful person managed to help me get the on-line version to move forward. The online version feels very different than the desktop version, so be prepared for some confusion on that front. But the program eventually worked and seems as thorough as the desktop version was before. It's always a process, no matter what, but it gets the job done.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax
on April 2, 2026
Posted by: live and laugh
from oregon
always gets the best return. Great product. easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Knowing you’re satisfied with your refund amount is the best news we could hear. We appreciate you trusting TurboTax to handle the math and maximize your return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Long time Turbo Tax User and I highly recommend
on April 2, 2026
Posted by: ASB2025
from TX
Very easy process. I've used Turbo Tax for years with success. I trust their product and I receive knwedgeable support when I have questions. I will use again and I highly recommend the product
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX BY INTUIT IS SUPERFANTASTIK!
on April 2, 2026
Posted by: CROWBAR27
from AR
TURBO TAX BY UNTUIT IS ALWAYS THE FASTEST, SAFEST AND MOST ACCURATE TO FILE ON-LINE.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It's good
on April 2, 2026
Posted by: jvb777
from New York
It's very easy to use, walks me through everything. Very easy and remembers me from last year so I don't need to reinput things already
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on April 2, 2026
Posted by: Moose1956
from Illinois
great easy way to complete my taxes thanks to the turbo tax team
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good program
on April 2, 2026
Posted by: 70Ginny
from Pennsylvania
We have used TurboTax since 2013 and will continue to use it. Very satisfied.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Recommended
on April 2, 2026
Posted by: Siamese79
from TN
I have used Turbo Tax many years and overall very efficient for self-filers. Need more interface options with crypto tracking services. Please add CoinTracking to save time as digital assets are far too voluminous for manual tracking and entry. The K-1 partnership entry process is a bit cumbersome but overall everything else is efficient and smooth.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com