Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax has made the experience of filing taxes
on April 1, 2026
Posted by: PhysProdf
from Washington, DCDC
Turbo Tax has become easier due to the addition of AI. It is fast and easy to file taxes using the "new" process.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
harder
on April 1, 2026
Posted by: Jim k bull
from Calif
Harder than last year. Even the rating process is more complicated
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Trash
on April 1, 2026
Posted by: mam6
from Michigan
The pricing of this service just to complete a required government return is atrocious and saddening. Can't wait to see what prices are next year for a "Do it youreself" service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
AI was not helpful
on April 1, 2026
Posted by: angeltheespada
from Iowa, IA
The AI tool did not help me fix an issue I was having. During the final review your software let me know I made a mistake and was telling me to fix it, but the information given to me was no specific so I had trouble finding where to go. I asked AI for clarification, but no matter how I worded my question the AI had noo idea what I was asking or how to find the solution. I googled my question and found a forum of real people who were able to point me in the right direction. Please hire real employees who can engage in critical thinking
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Way better than H&R Block
on April 1, 2026
Posted by: Tommddrfghh
from 111 W 37Th St
very simple to use. I really enjoyed doing my taxes on Turbo Tax
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Thank you for making the switch to TurboTax. We’re grateful for the opportunity to serve you this year and aim to be your go-to resource for every tax season ahead.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome!
on April 1, 2026
Posted by: UH60Chief
from TX
I'll give a good review, but I really don't like to do this.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Its great, but expensive.
on April 1, 2026
Posted by: ASP16
from Illinois
Nice product, it was good. I used it for my son and wife (and me).
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes filing Easy
on April 1, 2026
Posted by: Angie 36
from Michigan
Turbo Tax makes is easy to file your own returns. Helps you along the way if you have any issues.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com