Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Too Much Junk
on April 1, 2026
Posted by: DickK0WYO
from MO
I have used TTAX for about 15 years. Including Home, Business, and Home & Business. This year was disappointing. Too many screens, happy talk, and junk. This is taxes, not a life event.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Strugled with the online version
on April 1, 2026
Posted by: Ken6432
from NC
I found the online version to be very frustrating as compared to the desktop version that I have used since 2004. I constantly had to verify/update information that I had already provided. When having to edit missing information, the system didn't even show me which form I was answering for (I was asked to enter the name of the person related to a given 1099-R, but had no idea which 1099-R it was referring to). Plus, I had uploaded those particular 1099-R forms, so why did it not fill in the name correctly?
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is Awesome!
on April 1, 2026
Posted by: Scott 32
from Indiana
Turbotax online easy to use and filing process is easy.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not Windows 10 compatible anymore!
on April 1, 2026
Posted by: theengle
from NC
Did not realize this version requires Windows 11, wish there was a Windows 10 version as the online program appeared to be slower than what I was used to. I have been using TurboTax for many years and Windows 10 has never been an issue.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax was OK
on April 1, 2026
Posted by: savageba110
from Wisconsin
The product was ok but sometimes a little confusing. The tech support was great but it did cost an additional $39.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Totally awesome!!
on April 1, 2026
Posted by: gmanp49
from Virginia
Easy to use…….asked the pertinent questions and reviewed everything
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TOO MUCH TURBO TAX MARKETING - CONFUSING
on April 1, 2026
Posted by: hd47
from Florida
Too much product marketing interspersed in the tax preparation. Becomes time consuming to weed out important information. It's exhausting. At the end, because payment area was unclear, I paid MUCH MORE than I planned, as I accidently checked the upgrade box. I left the product irritated.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you!
on April 1, 2026
Posted by: DWal125
from El Paso, TX
A breeze as always! I can't imagine doing it on my own! Thanks!
Pros: My employment status changed this year, I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com