Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,523 Reviews)
Rating breakdown 49,523 reviews
5 Stars
36,114
4 Stars
6,002
3 Stars
2,805
2 Stars
1,785
1 Star
2,817
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax For Years
on April 1, 2026
Posted by: Blue Ridge Ranger
from 5810 Borden Grant Trail
I have used Turbo Tax for years. Like the transfer o info from previous filing years.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I will use Turbo Tax again
on April 1, 2026
Posted by: Anonymous
from Georgia
Very good experience and will use again next year and in future years.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy.
on April 1, 2026
Posted by: Guillermo332
from Mississippi
Easy to file documents and easy seps for completion.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Overpriced, Over-Tiered, Underwhelming
on April 1, 2026
Posted by: mktnick
from Illinois
The AI features and personalized query capabilities are essentially non-existent. The so-called “AI assistance” functions more like a glorified FAQ and provides little to no value. TurboTax continues to charge premium prices without delivering a premium experience. The constant expansion of pricing tiers and upsells only adds confusion, without offering meaningful differentiation or real improvements. Feature-wise, there’s nothing that justifies the cost, and each year’s updates feel minimal at best. It’s an aging platform with superficial AI integration and no true innovation.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes made easy
on April 1, 2026
Posted by: jollymanfl
from florida
Liked the ability to import tax forms from my bank and broker
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax is difficult.
on April 1, 2026
Posted by: Confusing and Over sold
from Virgfinia
I have used Turbo Tax for many years prior to this one. A hard copy of the program was purchased and used. reviews and explanations were straight forward. My online experience was new and full of complications. New is new. There is no simple way to change it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Another Easy Year
on April 1, 2026
Posted by: Hild63
from Virginia
Simple to use. Easy to access online account information from various sources like banks and investment companies. Sometimes confusing with investment income.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Thank you for sharing your filing experience with us. We’re grateful for the support, and we’ve noted your feedback on where things fell short. We’re committed to refining the tax filing experience for your next year's return process .
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is our go-to
on April 1, 2026
Posted by: Dv53
from Wa
TurboTax is always very user friendly and efficient.
Response from turbotax.intuit.comBy TurboTax Care Team, April 1, 2026
Thank you for returning to TurboTax again this season. We’re glad to be your go-to partner for getting your taxes done right.
Written by a customer while visiting turbotax.intuit.com