Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
On-line version less user friendly than desktop
on March 31, 2026
Posted by: Dolphin_Mark
from VA
I found navigating to various sections of the on-line version for the federal return much more difficult compared to the desktop versions I've used for the past 10 years. I prefer to choose which information to work on between income and deductions and move back and forth frequently. I fond it impractical to do that with the on-line version.
As a retired couple, I rely on turbotax to calculate estimated taxes for the next tax year. There is no feature to account for entering data from 1099Rs. We do not have W-2s, and do not have independent business. A dedicated feature to allow estimated taxes determinations form 1099Rs is essential.
As a retired couple, I rely on turbotax to calculate estimated taxes for the next tax year. There is no feature to account for entering data from 1099Rs. We do not have W-2s, and do not have independent business. A dedicated feature to allow estimated taxes determinations form 1099Rs is essential.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is expeditious!!! !!!
on March 31, 2026
Posted by: rj336
from New Jersey
TurboTax drastically expedites the seemingly convoluted and intricate process of filing your taxes! I appreciate how easy it is to use this site! It is incredibly user-friendly!!! !!!
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
NOT WORKING THIS YEAR FOR ME- USING 10 YEARS NOW
on March 31, 2026
Posted by: NAN D
from Georgia
I've been using Turbo Tax for years. This year it was terribly hard to do. Instructions were difficult to understand and asking too many details for miscellaneous income-that is never provided by companies.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
expensive, it's not free at all.
on March 31, 2026
Posted by: lalehT
from PA
it's expensive, I did everything myself and had to pay around $200 .
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We appreciate the positive review! While we understand that pricing is a major factor, we’re committed to delivering a quick, accurate, top-tier tax filing experience that justifies the cost. Your feedback helps us keep a pulse on that balance.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Disappointed with experience
on March 31, 2026
Posted by: Michaelseiden
from TX
I am more disappointed with my experience and the cost for the premium service. There was an error with worksheet that was difficult to resolve. My return was also rejected because it did not verify that one of my dependent was on my ex-wife return.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
1st Time Filing
on March 31, 2026
Posted by: wintpoo
from Texas
A bit confusing asking me things I didn't fully understand. But took quit awhile. And I know how to do taxes.I do think the amount charged was a bit steep for me doing it all.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Feedback on several issues
on March 31, 2026
Posted by: Lisalisalisalisalisa
from IL
Very surprised that the system did not prompt me to enter my healthcare information (1095-A) - if I hadn't known to do it there would have been a problem. I was also unable to enter a schedule M and/or make a subtraction from state income - that resulted in a tax burden higher than it should have been. Disappointed as I have been a TT user for years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is always great
on March 31, 2026
Posted by: JFespallardo
from IL
Filing my taxes with TurboTax is always a great experience.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com