Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
State Filing Fee
on March 31, 2026
Posted by: SPMac25
from Missouri
I am highly disappointed to find out that after I completed my state return, I would have to pay $59 to complete the return. My option was to delete the State return it in order to file my Federal Return. I have used Turbo Tax for years, and I was always able to complete my state return, eFile the Federal and print the State return and Mail it and not pay an extra fee. I never was forced to delete my return. When I purchased Turbo Tax Deluxe, it implies state is included. Did not mention you will do all the work to complete the state form, but if you don't pay, you are forced to delete it.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product!
on March 31, 2026
Posted by: DCD26
from Washington
Straight forward filing process and navigation, I have used intuit for quite some time.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Its not real
on March 31, 2026
Posted by: gfhbu
from CA
I paid for money I didn't know about which to me its a fraud though I will ask for my money back
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great and easy to use!
on March 31, 2026
Posted by: KingsFam
from New York
This has been good and easy to use while maintaining accuracy and getting everything done!
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fast and Easy Turbo Tax
on March 31, 2026
Posted by: CBennett01
from California
Great user interface and makes it very easy to file my own return.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is fast and efficient
on March 31, 2026
Posted by: ZZ A
from Nevada
Turbo Tax has been super efficient to use, and it makes it convenient to accurately file your taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Works as advertized
on March 31, 2026
Posted by: AlexMVW10
from Florida
Turbo tax was great, and helped me find deductions I did not even know existed meaning more money in my pocket!
Pros: My employment status changed this year, I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We loved reading your feedback! It’s great to hear that we could help make this tax season a rewarding one for you. We look forward to helping you find those same wins next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is a good product.
on March 31, 2026
Posted by: BleuBear
from Tennessee
Good product except some answers to questions were not clear to me.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com