Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,631 Reviews)
Rating breakdown 49,631 reviews
5 Stars
36,163
4 Stars
6,024
3 Stars
2,814
2 Stars
1,795
1 Star
2,835
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is Awesome!
on March 31, 2026
Posted by: Amsine
from North Carolina, NC
Another excellent experience with TurboTax, which made my filing simple, intuitive and easy.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Interfacing
on March 31, 2026
Posted by: JTonyJr
from VA
I could not figure out how to import my data from my 2024 Turbo Tax info which was on the computer i used to prepare 2025
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
This is 1st time for me submitting Tax document, h
on March 31, 2026
Posted by: RandyCACACA
from CA
This is 1st time for me submitting Tax document, however I completed it with Turbo Tax
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
love turbo tax
on March 31, 2026
Posted by: Candyluv
from NJ
I do it on my own but am glad i can purchase to talk to an expert.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I finally got a return
on March 31, 2026
Posted by: Elbee26
from FL
I did not interface with one of your live representatives. I have used turbo tax for years and I was comfortable with the format. This tax year was quit different. I was able to find answers to my questions. I was annoyed by the continuing up sales through the process. I don't remember this many in the past. Everything worked out and my return sent. Next year I may look for another service. I really don't like annoying up sales
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
A Frustrating Experience
on March 31, 2026
Posted by: emtdad84
from AZ
It's very easy until there's a problem. The software is buggy and you can easily get trapped in an endless loop of trying to correct an issue, especially when the issue isn't explained. Wait times for support are long, if they can help, unless you want to pay $179 for an "expert."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is quick
on March 31, 2026
Posted by: AnonDuude
from California
Filing taxes was extremely easy with TurboTax, the accuracy was great and the interface was easy to understand and use.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Improved Experience Every Year
on March 31, 2026
Posted by: Glo209
from Maryland
Using TurboTax Online is fast, easy, and reliable. I've been using their service for over 2 decades and their features improve every year.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com