Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,544 Reviews)
Rating breakdown 49,544 reviews
5 Stars
36,120
4 Stars
6,004
3 Stars
2,808
2 Stars
1,790
1 Star
2,822
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
sure
on March 31, 2026
Posted by: yaiguess
from wisconsin
caught us off guard with not being able to file for free online anymore. Everything else worked as expected.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
LABOR INTENSIVE
on March 31, 2026
Posted by: DARNELL2
from WASHINGTON
WE DID IT BY DYI ONLY. WE WERE FRUSTRATED BECAUSE WE BOUGHT THE DESKTOP VERSION AND COULDN'T GET IT TO WORK AND WOUND UP WITH GOING ONLINE. THE ONLINE WAS SO DIFFERENT FROM PRIOR YEARS AND WE FOUND IT AWKWARD TO MOVE BACK AND FORTH TO LOOK AT WHAT WE PUT IN THE TOOL WITHOUT HAVING TO CLICK ALL THE WAY. RATHER STUPID! WE SHOULD BE ABLE TO IMMEDIATELY SELECT THE CATEGORY WITHOUT ALL THE CLICKING AND SELECTING ALL OVER.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not As Good As Last Year
on March 31, 2026
Posted by: Experienced User XYZ
from Illinois
Accuracy was less than expected and less than previous years. My downloaded file was not completely read to populate my return. I had to add some downloaded information manually.
Compatibility: OK
Features were not easily accessible, e.g., internal calculator was not found,
Interface: OK
Support was OK. I called support and was effectively serviced.
Compatibility: OK
Features were not easily accessible, e.g., internal calculator was not found,
Interface: OK
Support was OK. I called support and was effectively serviced.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
best place
on March 31, 2026
Posted by: Anonymous
from north dakota
great place to file return do it every year. thanks again for great help fast easy always works
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Online version
on March 31, 2026
Posted by: Boji22
from Nebraska
This was the first year I have used the online version. There was a little bit of a learning curve. I will probably use it again next year though.
Pros: My employment status changed this year, I moved, I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
All good except for one import
on March 31, 2026
Posted by: bansmo5496
from Virginia
All was good except for the importing of my RBC account information - there were a lot of redundant entries I needed to delete.
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Gets the Job Done
on March 31, 2026
Posted by: PauseForThought
from Maryland
turbotax gets the job done. I've used it for many many years and have yet to have a filing be questioned.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 6, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
I don't like this new version
on March 31, 2026
Posted by: qwertjy
from Il
I prefer having the software resident on the PC. Disc or download. I would also prefer the 2023 or earlier input format and interaction. I want to be able to save ALL the inputs/records.
The import feature bombed, twice. I ended up having to delete and re-enter most of the 1099 data manually as it doubled entered data, and got it in incorrectly. Maybe that was a Fidelity issue.
The import feature bombed, twice. I ended up having to delete and re-enter most of the 1099 data manually as it doubled entered data, and got it in incorrectly. Maybe that was a Fidelity issue.
Written by a customer while visiting turbotax.intuit.com