Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(49,544 Reviews)
Rating breakdown 49,544 reviews
5 Stars
36,120
4 Stars
6,004
3 Stars
2,808
2 Stars
1,790
1 Star
2,822
Customer Reviews for TurboTax - Online 2025 - Investors & Self Employed - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Turbo Tax gets worse every year
on March 31, 2026
Posted by: kkkkkkkkk01
from CA
Cant mass delete over 50 lines of 1099 line errors. I had to manually delete all lines, for the amount paid for service, it was a giant waste of time and the more help information was absolutely zero help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Long Time TurboTax user
on March 31, 2026
Posted by: Lydia70
from Missouri
Overall, I think TurboTax is easy to use. I have been using it for several years. If you use it consistently every year, the info from last year automatically transfers to the next year. The cost is a seems a little outrageous meaning, they will charge the same if you have a lot of investments or just a few. But, it is definitely more affordable than going to an accountant. Would love it if they would prorate the price or something for us middle class people with a few investments. I do like the snap a photo import feature. I am so glad that they got rid of the red (decrease/owe) and green (increase/refund) at the top of the screen this year. It was causing me anxiety in years past. What I really wish TurboTax could do is just automatically import reported income. And then all we have to do is check the numbers. The only thing we should be entering is non reported deductions and tax credits. This is wishful thinking. I just don't understand that if income is already reported, and attached to a social security number, why do we have to enter it again? Or log into another site to import it. I know the federal government would have to share the information but PLEASE TURBOTAX! DO SOMETHING! Lastly, I would like TurboTax to go back to checking a box for things that are relevant to my taxes so I could breeze through it faster. I mean... no, I don't own a farm, I am not a veteran, etc. But I have to answer all of these questions that don't pertain to me.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
Thanks for taking the time to leave a review, we value customer feedback like yours that gives us something we can share with our internal teams for making the experience better in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS THE WAY TO GO
on March 31, 2026
Posted by: Anonymous
from LUFKIN TEXAS
VERY EASY TO USE. DETAILED INFORMATION VERY HELPFUL
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good tool, but too expensive
on March 31, 2026
Posted by: GreggS1
from Pennsylvania
Experiance was fine. Able to file correctly to the best of my knowledge. Support information for most of the selections is helpful. Only complaint is it's too expensive, and I will look for a cheaper product next year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TT just became like all other greedy companies
on March 31, 2026
Posted by: kllik
from tx
While I have been using TT for years, I find that even though I may not use a lot of the certain sections with this form, I am required to use it and I find that paying 125.00 on top of a convenience fee to be quite a bit of money that TT makes. On top of this you continue to suggest pro and max over and over again. I now feel that I need to look elsewhere or just file my own taxes. This company just became like every other company in this world, its all about making more money and getting everything you can out of the consumer.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Helpful and easy!
on March 31, 2026
Posted by: CourtneyG22
from Texas
First time using it, and I will use it again! I like the walkthrough and AI features that guided me along the way to get the most tax breaks possible.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Sucks, but I can't escape
on March 31, 2026
Posted by: adam166
from Rochester, NY
So expensive. $60 for a state!?
Got my state taxes WRONG.
I had to manually review forms to find the error.
Filled with anti-user patterns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Could have been better!
on March 31, 2026
Posted by: SMCTaxPayer
from Virginia
1) There were too many screens trying to get you to purchase additional services. 2) There were confusing screens complicating the process to pick whether to file electronically or to print and mail the state paperwork.
Written by a customer while visiting turbotax.intuit.com